The La Jolla Group
Date Posted: 9/19/2016

Sales Operations Coordinator

  • Company: The La Jolla Group
  • Country:United States
  • State:California
  • Location: Irvine
  • Required Exp: 2 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

The La Jolla Group is a worldwide leader in the action sports apparel business segment with a fast paced, high-energy environment that is continually on the move. With notable brands such as O’Neill Clothing, FMF, and Metal Mulisha, its diverse portfolio of labels provides endless opportunities for personal growth and success.

Position Purpose

The role of the Sales Operations Coordinator is to initiate and maintain the order file via interaction with the company ERP system, to maximize fulfillment rates and minimize fall out of potential shipping dollars, chargebacks and/or lost sales. Ensuring delivery windows are cross referenced with inbound inventory to optimize the output of the distribution center and uphold high customer service levels. This position suits someone with an analytical approach to their daily tasks. Functions must be performed efficiently and timely to provide the best flow through of product and orders in meeting date sensitive customer requirements.

Essential Position Functions

• To manage the order file with the goal of shipping orders on time and 100% complete.
• Run daily reports and order file maintenance to ensure orders are shipping in a timely manner within the designated ship windows.
• Communicate and work closely with Sales reps and management to review and discuss pending issues. This could be in the way of shortages, product delays or withdrawn styles.
• Constant review of order file with a forward looking mentality to request extensions and/or substitutions where necessary.
• Provide weekly snapshot of action items to sales force addressing any orders/accounts which are on confirmation hold, credit hold or require extension requests.
• Assist the sales teams with Return Authorizations, Order entry and Special Handling Request as required.
• Understand and be cross-trained in other sales operations functions such as EDI Order processing, Allocation maintenance and Compliance.
• Interface with Sales, Planning, Production and Accounting teams to present and receive information pertinent to the success of the process flow.
• Ability to work well within a team environment

Position Interaction

Within the company, contact will be made with several departments including distribution, production, accounting, planning and sales teams / management. Open lines of communication are critical to ensuring a smooth process flow and candidate must be able to interact well with others and provide solutions that are complimentary to all departments.


Job Requirements

Position Requirements
High school diploma or equivalent
College degree preferred
Full Circle experience an advantage
Analytical skills
Self-motivated and proactive
Communication Skills – written and verbal
Ability to multiple task and work within tight deadlines

LJG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, protected veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information and any other characteristics protected by law

Perks

Bring your dog to work throughout the year, early release during the summer, free lunches on Mon, free bagels on Wed, 60% employee discounts, casual environment, skate ramps, employee store on site

People

Devin Le Blanc

E-Commerce Specialist / Customer Service Lead
The La Jolla Group

Asami Zenri

Fashion Photographer
The La Jolla Group
Date Posted: 9/19/2016

Sales Operations Coordinator

  • Company: The La Jolla Group
  • Country:United States
  • State:California
  • Location:Irvine
  • Required Exp:2 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

The La Jolla Group is a worldwide leader in the action sports apparel business segment with a fast paced, high-energy environment that is continually on the move. With notable brands such as O’Neill Clothing, FMF, and Metal Mulisha, its diverse portfolio of labels provides endless opportunities for personal growth and success.

Position Purpose

The role of the Sales Operations Coordinator is to initiate and maintain the order file via interaction with the company ERP system, to maximize fulfillment rates and minimize fall out of potential shipping dollars, chargebacks and/or lost sales. Ensuring delivery windows are cross referenced with inbound inventory to optimize the output of the distribution center and uphold high customer service levels. This position suits someone with an analytical approach to their daily tasks. Functions must be performed efficiently and timely to provide the best flow through of product and orders in meeting date sensitive customer requirements.

Essential Position Functions

• To manage the order file with the goal of shipping orders on time and 100% complete.
• Run daily reports and order file maintenance to ensure orders are shipping in a timely manner within the designated ship windows.
• Communicate and work closely with Sales reps and management to review and discuss pending issues. This could be in the way of shortages, product delays or withdrawn styles.
• Constant review of order file with a forward looking mentality to request extensions and/or substitutions where necessary.
• Provide weekly snapshot of action items to sales force addressing any orders/accounts which are on confirmation hold, credit hold or require extension requests.
• Assist the sales teams with Return Authorizations, Order entry and Special Handling Request as required.
• Understand and be cross-trained in other sales operations functions such as EDI Order processing, Allocation maintenance and Compliance.
• Interface with Sales, Planning, Production and Accounting teams to present and receive information pertinent to the success of the process flow.
• Ability to work well within a team environment

Position Interaction

Within the company, contact will be made with several departments including distribution, production, accounting, planning and sales teams / management. Open lines of communication are critical to ensuring a smooth process flow and candidate must be able to interact well with others and provide solutions that are complimentary to all departments.


Job Requirements

Position Requirements
High school diploma or equivalent
College degree preferred
Full Circle experience an advantage
Analytical skills
Self-motivated and proactive
Communication Skills – written and verbal
Ability to multiple task and work within tight deadlines

LJG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, protected veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information and any other characteristics protected by law

Perks

Bring your dog to work throughout the year, early release during the summer, free lunches on Mon, free bagels on Wed, 60% employee discounts, casual environment, skate ramps, employee store on site

Date Posted: 9/19/2016

Sales Operations Coordinator

  • Company: The La Jolla Group
  • Country:United States
  • State:California
  • Location:Irvine
  • Required Exp:2 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available