Ecommerce Customer Service Representative

Costa Mesa California
Required Experience: 2 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 3 days ago

Founded in 2000 by California native Amahlia Stevens, Vitamin A combines feminine design with sustainable innovation. Vitamin A bikinis and bodysuits are designed and made locally in California, in their signature plant-based and recycled fabrics.

Vitamin A is looking for an eCommerce Customer Service Rep to join our corporate office in Costa Mesa, CA. The eCommerce Customer Service Representative will interact with our customers, providing information in response to products, orders, shipping and returns, while handling customer issues effectively and efficiently. The ideal candidate will be service oriented with strong communication and organizational skills.

Job Functions

⏵ Provide Support for online customers
⏵ Responding to customer inquiries on a timely manner via Email, phone and live chat
⏵ Maintain positive, friendly, and professional interactions
⏵ Additional projects as needed

Job requirements

⏵ Demonstrate the appropriate skills to communicate both verbally and through writing
⏵ Computer skills and ability to quickly learn new programs as needed
⏵ Proactive/progressive problem-solving skills
⏵ Ability to operate in a team environment
⏵ Detail Oriented and organized
⏵ Internet Savvy
⏵ Customer Service mindset
⏵ Swim industry experience a Plus

Required Experience

⏵ Previous customer service experience – Ecommerce experience is a plus
⏵ Apparel customer service experience a Plus

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