Admin Assistant/ Customer Service Coordinator

VISTA California
Required Experience: 3 year(s)
Employment Type: Full-Time
Salary Range: $40000.00 - $42000.00 per Year
Posted 6 minutes ago

Admin Assistant/ Customer Service Coordinator

Location: Wax Research, Inc. 1212 Distribution Way, Vista, CA 92081
Compensation: TBD - non-exempt position, Health and Dental benefits
Reports to: Sales & Marketing Director

Full-time Employment
Summer Hours - Memorial Day thru Labor Day M,T, W, TH 7:15am – 4:15pm Friday 7:15am – 1:30pm
Regular Hours - After Labor Day M-F 7:30am – 4pm

The Admin Assistant/Customer Service Coordinator is responsible for supporting the Sales and Marketing Team by providing administrative support, managing inquiries from wholesalers/distributors, and end users as well as providing support to the Product Managers.
JOB DESCRIPTION

Office

⏵ Manage phone, email and live chat inquiries and related tasks

⏵ Greet visitors and walk-in customers and assist if needed

⏵ Sort daily mail and office deliveries – notify and/or deliver to staff

⏵ Maintain office supply inventory

⏵ Ensure all office machines are filled with paper and in working order

⏵ Provide excellent customer service with developed product knowledge information

⏵ Assist customers with technical support and creative solutions to service issues

Sales

⏵ Responsible for day to day sales inquiries from Preferred, Wholesale, Retail, Reps

⏵ Monitor the accuracy of transaction information related to sales orders, returns and service orders for efficient processing

⏵ Assist in production of sales and marketing literature and products

⏵ Work closely with marketing team to process promo orders

⏵ Support marketing team by assisting with entry, processing and execution of website, social media, advertising, PR distribution, digital email lists, etc.

⏵ E commerce data entry

⏵ General support to sales team as required, travel cover etc.

⏵ Occasional event support.

⏵ Brand Team/Rider support

⏵ Special projects as assigned

REQUIREMENTS

⏵ Team player with strong problem solving skills and the facility to maintain a professional attitude

⏵ Competent in MS office

⏵ Exceptional customer service standards

⏵ Expertise of current social media platforms and practices

⏵ 3+ years’ experience in administrative support
Lifestyle industry based company
Summer Hours - Memorial Day thru Labor Day M,T, W, TH 7:15am – 4:15pm Friday 7:15am – 1:30pm
Health and Dental benefits