Join Our Team! Big companies dont make great bikes. Great people do. Here at Dorel Sports, we help people make the most of their bike ride by creating some of the most original, easy to enjoy, and best performing bicycle products.
We make bikes for everybody as cycling develops and grows worldwide, were looking for more great people to join us. If youre looking to enjoy working in a culture of innovation with a team of like-minded people, then we may have something for you here.
If you love riding bikes as much as we do, then were already on the same page. Lets see what we can create together.
Cannondale stands for premium built bikes with high-end technology. This makes our end-users sure that they will achieve the best results in their ride. As a Bike Tech Expert at Cannondale, you will use your technical bike skills to provide our dealers support with technical questions about our products. Together with your team, you will create an enthusiastic and dealer-focused environment where dealer satisfaction is the ultimate goal! You are the designated expert for our dealers. Additionally, you will provide technical support for colleagues. Furthermore, you will be responsible for warranty handling with our dealers.
Being a successful Bike Tech Expert at Cannondale means that you meet three KPIs daily reachability, prompt response time and customer satisfaction. Additional responsibilities include:
Analyzing all service and technical bicycle matters in an efficient and accurate manner and improve them when possible;
Point of contact for the customer service, sales and marketing teams for all their technical queries;
Training customer service representatives to handle the first level warranty claims;
Looking for continuous process improvements;
Delivering quality feedback and analysis during Tech meetings and to other departments;
Other duties as may be assigned throughout the year;
Follow internal controls and company policies as set by CSG and job function;
Contribute to the success of CSG by leading or assisting with other projects and tasks as assigned.
Have at least a secondary school diploma in a technical field;
Have at least a few years experience in a service/tech related environment as a bike mechanic;
Be proficient in the Germanand English language;
Have knowledge of software such as SAP and/or Zendesk;
Have perfect technical knowledge of bicycles and cycling apparel & accessories;
Have experience in both B2B and B2C sales;
Strong project management, organizational, decision-making and problem-solving skills;
Strong customer centric focus;
Strong interpersonal skills and ability to work across cultures and functions;
Strong communication, presentation and relationship-building skills.
Prior experience working for a global brand and multi-national business.
A passion for mountain and/or road bikes.
What we offer?
Along with a competitive salary and benefits package, we offer you a challenging role at an international company with strong brands, where you can work with very supportive colleagues. If you have an aspiration to work with some great cycling brands and an extremely dedicated and passionate team, please get in touch!
For questions you can contact me via the following email address:[email protected]
WE ARE A CYCLE FRIENDLY EMPLOYER
The cycle-friendly employer certification scheme was developed to establish a European standard for cycle friendly companies. The certification is intended to help European companies to improve the situation for employees that cycle to work. As an acknowledgement for our effort we received the certificate cycle-friendly employer.
We are fully committed to providing a harmonious working environment in which our employees can maximise their full potential and to contribute to business success, irrespective of their age; gender; gender expression or identity; gender reassignment; pregnancy; leave in connection with childbirth or adoption; care responsibilities; social or ethnic origin; skin colour; race; sex; nationality; national origin; religion or personal beliefs; disability; political affinity/opinion; sexual orientation; marital or civil partnership status; or other personal characteristics.
We endeavour to ensure that no employee or job applicant is discriminated against, either directly or indirectly, and we will not condone or tolerate discrimination or harassment against an individual due to their association with a third party, on the grounds of their age; gender; gender expression or identity; gender reassignment; pregnancy; leave in connection with childbirth or adoption; care responsibilities; social or ethnic origin; skin colour; race; sex; nationality; national origin; religion or personal beliefs; disability; political affinity/opinion; sexual orientation; marital or civil partnership status; or other personal characteristics.
We are committed to identifying and eliminating discriminatory practices, procedures, and attitudes throughout the organisation. We believe all individuals are entitled to be treated with dignity and respect while at work and when representing the business in any capacity outside of work. We expect all employees to support this commitment and to assist in all possible ways.