Junior Product Manager, Warranty Service Parts

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 4 days ago
Job Description
Position Summary
Responsible for the complete development and execution of the global warranty and service parts product line list and for the management of Cannondale components for aftermarket sales. Includes identifying key service parts, item creation, material master set up, vendor management, and inventory forecasting to be aligned with meeting the corporate objective of being the number one service provider to the independent bicycle dealer network.
Physical Demands
Normal office environment working conditions
Must be able to sit for extended periods of time.
Must be able to use a computer keyboard and view a monitor for extended periods of time.
Must be able to lift boxes up to 50 lbs.
Responsibilities
Develop the global warranty and service parts product line list master.
Identify service kits, warranty frames, and frame parts necessary for warranty support through collaboration with engineering and product management.
Own item set-up for the warranty-service parts and execution of information transfer to the operations group.
Write briefs and BOMs necessary for communication to suppliers.
Work closely with suppliers to develop new product and manage existing product.
Manage service kit order forms with Taiwan team and suppliers.
Maintain service kit BOMs, Where Used and warranty frame BOMSs for reference from Planning, Sales, and Customer Service.
Manages annual Tech Book project from end to end for Cannondale and GT with input from Creative, PMD, Engineering & Technical Services.
Provide input to Planning regarding expected failure rates to help forecasting.
Identify best supplier and transition or set-up products appropriately.
Works with Cannondale product development team to identify key components for P&A aftermarket sale.
Set up sourcing for components.
Own item set-up for the components and execution of information transfer to the operations group.
Develop and maintain exploded diagrams, charts and tech sheets for warranty service and develop sell sheets for aftermarket components with the collaboration of the creative department.
Manage product life cycle plans to best balance service levels and inventory and communicate changes to planning, customer service, and sales.
Ensure purchasers understand the product they need to buy and the purchasing experience.
Coordinate with regions on appropriate sourcing.
Provide master data updates for warranty service and components to support internal reporting and B2B and B2C.
Provide analysis on warranty service availability via ATP reporting, BW reports, and other reporting tools.
Contribute to the goal of the company of being the #1 service supplier.
Essential Qualifications
Bachelors degree or equivalent work experience with minimum of 2 years experience in a technical customer service environment in a related sporting goods industry.
Must have excellent verbal and written communication skills.
Must be proficient in Microsoft Excel and Outlook and able to learn other software applications.
Independent work skills required.
Excellent technical understanding of bicycle systems.
Demonstrated problem solving skills.
Excellent judgment and decision-making skills.
Passion and enthusiasm for bicycles and cycling.
Ability to adapt to changes and evolving scenarios.
Ability to professionally represent CSG to valued customers.
Beneficial Qualifications
Experience in Independent Bicycle Industry business or retailer.
SAP experience
Comfortable using MS Excel