Sr. Director, Ecommerce Operations

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 13 days ago
Job Description
Position Summary
Oversee all ecommerce operations, supporting the direct-to-consumer ecommerce businesses and facilitating the Dorel Sports global ecommerce strategy across the brand portfolio and regions globally. Initial focus will be to build out ecommerce capabilities and organization, with a longer-range focus on optimizing the DTC channel and driving customer satisfaction, revenue growth, margin and cashflow improvements.
Physical Demands
Working conditions are normal for an office environment.
Must be able to sit for extended periods of time
Must be able to use a computer keyboard and view a monitor for extended periods of time
Must be able to travel internationally for business
Responsibilities
Oversee end-to-end global ecommerce operations.
Track ecommerce order fulfillment and optimize flow to maximize revenues and ensure customer satisfaction.
Collaborate with supply chain and warehouse teams to coordinate all logistical aspects and effectively manage inventories and order pipeline.
Build and optimize processes that drive operational excellence.
Drive improved online customer purchasing experiences across products, services, and digital offerings.
Oversee demand/supply planning in collaboration with Finance and Supply Chain.
Define metrics, methodologies and dashboards to track and analyze ecommerce business in alignment with company revenue and profitability goals.
Supply consumer and competitive intelligence to inform the product development roadmap, marketing, CRM and promotional efforts.
Establish tele-sales and other online support (chat, phone) to aid in consumer purchase decisions.
Coordinate with customer service to handle support and returns and identify actions to improve return rate and cancellations.
Manage product data team, maintain product catalog and product specification process. Coordinate with regional teams to ensure local needs are met.
Work with Digital Experience team to optimize conversion funnel, employing a testing mindset and methodologies.
Drives accountability for results and identifies actions and strategic decisions that deliver improvements in site Key Performance Indicators (KPIs)
Provide leadership and direction to global team as regions build out capabilities.
Essential Qualifications
BS degree in Business Administration, Operations Management, Logistics or Supply Chain
Other degrees considered given relevant experience.
10+ years of related ecommerce website operations experience preferably for a retailer or lifestyle brand selling direct-to-consumer.
Strong quantitative and analytical skills with solid understanding of site analytics, sales and financial data.
Strong project management, organizational, decision-making and problem-solving skills
Proven leadership skills
Strong customer centric focus
Strong interpersonal skills and ability to work across cultures and functions.
Strong communication, presentation and relationship-building skills.
Beneficial Qualifications
Experience with Sitecore is a plus.
Prior experience working for a global brand and multi-national business.
Other positive attributes would include recreation industry experience and familiarity with a multi-brand-oriented environment.