As a Customer Service Coordinator at Cannondale, your goal is to provide the best customer service possible. Youre not afraid to go the extra mile to ensure your team is engaged, committed and comfortable with their work. Being empathetic, listening and responding with your outstanding service-driven skills and knowledge to the variety of questions from our international dealers all over Europe.
Working conditions are normal for an office environment.
Must be able to sit for extended periods of time.
Must be able to use a computer keyboard and view a monitor for extended periods of time.
Must be able to travel internationally for business when needed.
Being a successful Customer Service Coordinator means that you meet three KPIs daily reachability, prompt response time and quality of service. Additional responsibilities include:
Performing and coordinating the sales, service and technical activities in order to provide the best possible support to our customers.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Coordination of the daily tasks of the Customer Service team.
Replying to emails and messages from customers from your area.
Most importantly, always ensuring a high level of customer service.
Other duties as may be assigned throughout the year.
Follow internal controls and company policies as set by CSG and job function.
Contribute to the success of CSG by leading or assisting with other projects and tasks as assigned.
Have a bachelors degree
At least 3 years experience in service-related environment.
Be fluent in German both verbal and written and proficient in the English language.
Extensive knowledge of software such as SAP and/or Zendesk.
Good technical knowledge of bicycles and cycling apparel & accessories.
Experience in both B2B and B2C sales.
Strong project management, organizational, decision-making and problem-solving skills.
Proven leadership skills.
Strong customer centric focus.
Strong interpersonal skills and ability to work across cultures and functions.
Strong communication, presentation and relationship-building skills.
Prior experience working for a global brand and multi-national business.
A passion for mountain and road bikes, actions sports, and/or outdoor lifestyle.