Primitive:
Ecommerce Customer Service/Sales Support Representative Job in Chatsworth, CA
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Chatsworth, CA
Full-time | Customer Service, Ecommerce, Management - Brand, Marketing, Operations, Retail, Retail - Management, Sales - Inside
About the job
Primitive Skate, seeks an energetic and organized individual to join our Customer Service and Ecommerce Processing team in Chatsworth, CA.
Duties & Responsibilities Include //
• Accurately processes customer orders including e-commerce web orders and/or EDI orders.
• Respond to customer service inquiries over Zen Desk.
• Follows order compliance with customer specific requests and processing with warehouse to assure smooth and on time delivery to customers.
• Maintain accurate records and files of assigned orders.
• Follow through on customer emails, social media messages and phone calls.
• Process Returns
• Generate open order reports, shipping reports, etc. as needed.
• Provide sales and customer service for all online platforms
Duties & Responsibilities Include //
• Accurately processes customer orders including e-commerce web orders and/or EDI orders.
• Respond to customer service inquiries over Zen Desk.
• Follows order compliance with customer specific requests and processing with warehouse to assure smooth and on time delivery to customers.
• Maintain accurate records and files of assigned orders.
• Follow through on customer emails, social media messages and phone calls.
• Process Returns
• Generate open order reports, shipping reports, etc. as needed.
• Provide sales and customer service for all online platforms