A Sun Bum customer service representative, or CSR, will act as a liaison, provide product information and resolve any emerging problems that our sales reps and customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to the ideal candidate for this role. They are confident at troubleshooting and investigate if they don’t have enough information to resolve a situation.
The goal of the CSR is to ensure excellent service standards, respond efficiently to inquiries and maintain high customer satisfaction.