Customer Service Representative

Encinitas California
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 5 days ago
Job Description

A Sun Bum customer service representative, or CSR, will act as a liaison, provide product information and resolve any emerging problems that our sales reps and customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to the ideal candidate for this role. They are confident at troubleshooting and investigate if they don’t have enough information to resolve a situation. 

The goal of the CSR is to ensure excellent service standards, respond efficiently to inquiries and maintain high customer satisfaction.

Job Requirements

• All aspects of domestic order processing with efficient use of all sales processing tools:  SalesPad, Great Plains, etc.

• Assistance with the maintenance of the retail customer database

• Extensive data entry – where accuracy and efficiency is key

• Liaison with existing 3PL warehouse providers in respect of orders and allocating and decrementing inventory

• Provide primary support to national sales representatives, including:

o Liaison with sales representatives in respect of their requirements for customers and support of all problem resolution (including but not limited to:  order errors, RAs, etc.)

o Provide reports and implementing sales incentive programs

o Assist with development of various sales packages for sales cycles

o Draft appropriate paperwork to streamline sales rep processes

• Accounting support for retailers – providing invoices, statements and fielding general inquiries

• Handle retailer and sales rep service inquiries via both phone and email

• Provide executive administrative assistance, as needed

• Other duties as reasonably required.