Log InSign Up
Premium

See who posted the job

Premium

Competitive Insights

Premium

Check your commute time

Closed

Carlsbad, CA, CA

Full-time | Customer Service, Ecommerce, Marketing, Sales - Inside

About the job

This role is primarily responsible for providing superior ecommerce customer service support and exceeding the expectations of customers by incorporating professional verbal and written communications, prompt resolution of all customer issues, and proactive follow-up.

Hours: Monday to Friday 8:30 am – 5:00 pm with weekend hours during the holiday season, peak season and promotional weekends in exchange for weekdays.

Responsibilities:
• Exceeds customer expectations by providing assistance with a positive attitude
• Recommends merchandise based on product knowledge and customer preferences
• Is knowledgeable and educates self and others on merchandise
• Demonstrates timely follow-up and follow-through on all customer inquiries, requests and commitments on multiple platforms
• Effectively utilizes available clientele tools and resources to increase business
• Works to develop long term customer relationships
• Assists in maintaining merchandise presentation on www.alpnrock.com
• Demonstrates flexibility and ability to adapt to the changing needs of the business
• Builds stronger relationships with customers through engaging marketing campaigns with the mission to build a community of fanatic brand advocates.
• Increases customer advocacy (including referrals, testimonials, references, etc.), identify cross-sell and upsell opportunities, and increase loyalty and retention.
• Personable, outgoing marketer who is an effective communicator who acts as a liaison between customers and the rest of the organization. You need to be able to work independently, you also know the importance of collaborating with other departments to create an incredible customer experience and reach business goals.
• Manages, coordinates and processes returns in an efficient and prompt manner with an overall goal of reducing the return rate
View Company Profile
1501 Lincoln Blvd.#1014 Venice, CA. 90291