Sales / Customer Service Manager – Fashion Apparel

Carlsbad California
Required Experience: 3 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 4 days ago
Job Description
This is an exciting opportunity to be part of our Team!

ALP N ROCK is a luxury apparel brand inspired by sporty European resort culture, infused with beautiful bespoke design details and ready for all of life’s après moments. We cater to consumers who see the value in giving back just as much as they see the superior quality of our products. We are passionate about what we do and very team orientated. We are looking for individual with a great attitude and team spirit, flexible, proactive and passionate about sales and customer service to join our small team as we continue to grow.

The function of Sales Service Manager is to provide direct support to the VP, Global Sales, Independent Sales Reps, Fashion Showrooms and International Distributors in the ongoing development of existing and prospective customers to ensure that the department is able to meet its growth targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build strong customer relationships to generate new and reorder sales
• Professionally handle all inbound communications via phone and email from wholesale customers ensuring that issues, concerns, and/or questions are resolved both promptly and thoroughly
• Deliver value to the company through customer conversion, retention, and cross selling of our products
• Drive NuORDER buyer adoption and reorders via weekly email blasts to buyers
• Support outside reps by tending to all rep and customer service needs
• Generate new business leads via NuORDER and other marketing campaigns
• Organize and assist at tradeshows; travel occasionally to regional and national tradeshows / meetings when necessary to support reps and sales management
• Coordinate and prepare samples
• Assist retailers and reps with product purchases by providing the most up to date sales information for their specific distribution channel and providing personal product knowledge
• Maintain communication with Rep and customer regarding order status (i.e. Back Orders, Cancellations and adjustments, credit holds, hold for confirmation, etc.)
• Coordinate and follow up to ensure that all open orders are shipped out on the scheduled ship date and prior to cancel date
• Provide and create return authorizations for warranty and other product issues

Travel requirements:
• Travel as required for attendance at industry related trade shows and trunk shows
Job Requirements
Individual Must Possess:
• Positive and professional attitude under pressure
• Extremely reliable
• Team player
• Results oriented
• Well organized; able to multitask

For Qualifications and Required Experience:
• College Degree in Marketing desired
• 3+ years’ experience in apparel in a similar role
• Proven ability to develop new accounts and new business opportunities
• Highly developed communication, presentation and interpersonal skills
• Excellent proficiency in MS Office
• Experience with NuORDER, EDI and A2000 is a plus
Perks
o Health & Dental Insurance
o 401k Plan, Flexible Spending, Life and Disability Insurance
o Paid Holidays, Vacation and Personal Time Off
o Casual dress code, Free luxury apparel, Team environment