Levi Strauss & Company:
Director of Global e-Commerce, Dockers Job in San Francisco, VT
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San Francisco, VT
Full-time | Ecommerce
About the job
JOB DESCRIPTION
You're an original. So are we.
We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
About the Job
We are seeking an Director of Global e-Commerce, Dockers to head the Dockers ecommerce business with full responsibility for the global ecommerce P&L as well as future strategy for this critical channel. This is a key leadership role in the Dockers Direct to Consumer organization and an opportunity to build and shape both a key and rapidly growing area of the Dockers business. This role will report to the VP, Global Retail, eCommerce and Licensing for Dockers. All regional ecommerce leads and global ecommerce functional leads will report into the Global Director, eCommerce.
Responsibilities and Duties:
! Responsible for all Dockers.com sites P&L across US, Europe, Latin America and any future sites
! Responsible for shaping and driving owned ecommerce and DTC omnichannel long term strategy globally
! Oversee the implementation of key ecommerce/digital ecosystem/omnichannel projects – including re-platforming projects, launching new sites, launching new omnichannel capabilities, launching marketplaces, etc.
! Continue to define global ecommerce guidelines / standardization vs areas where localization is helpful, and facilitate best practice sharing across regions
! Lead step change traffic growth to across Dockers.com sites, with focus on attracting qualified target consumers through all marketing channels – email / SMS, natural search, paid media channels, and with a focus on efficient advertising spend
! Lead acquisition for our Dockers membership program and increase frequency of engagement and purchases from our biggest fans
! Lead Dockers.com content strategy on sites and in our digital marketing channels to cohesively highlight 'flagship level' brand and product storytelling
! Ensure ecommerce leads across the globe work closely with site merchants, product merchants and planning teams, drive continued improvement in site conversion, AUR and UPT through the right combination of product storytelling, category diversification and promotions
! In leading the ecommerce operations team, ensure that our customer's end to end interaction with Dockers.com, our brand and our product offering is positive (while also profitable)
! In leading the ecommerce product team, lead the continued development of our sites, including product strategy and delivery of new features and products in Shopify platform and other back-end systems
! Drive monthly, quarterly and annual performance reviews for global ecommerce, with emphasis on action plans to drive near and longer-term improvements
! Drive quarterly, annual and long range financial planning for global ecommerce
! Support the development of Dockers "digital pure players" (e.g., Amazon) and brick & mortar retail businesses by collaborating with leads for those channels
About You
E-Commerce expertise:
! Minimum 10 years of E-Commerce experience, with a proven track results in building, scaling, and managing an ecommerce business. International experience advantageous
! Track record of developing winning, customer-centric digital strategies and action plans, with an eye towards the evolving ecommerce landscape
! Strong experience across marketing channels (email/SMS, natural search/SEO, paid media channels) and the uniqueness of digital channels
! Understanding of online customer's behavior and analytics
! Experience across both front end and back-end operations components with deep expertise in at least one of the two areas
! Strong experience with eCommerce platforms/tech stacks broadly, with a preference for prior experience with the Shopify platform and ecosystem
! Apparel or consumer facing brand experience advantageous
Strong hands-on operator-
! Bachelor's Degree required – specialization in business, or ecommerce preferred
! Seasoned P&L manager - proven ability to drive strong revenue and profit growth in the ecommerce channel
! Drive to "win" and you seek results
! Understands how to drive strong team engagement and nurtures a great culture
! Investment prioritization - exercises sound judgement
! You utilize data and you are strategic in your working approach
! Experience with work processes in an agile environment and a 'test and learn' mentality
! Strong collaboration skills building relationships partnering across 3rd party and internal teams
! You are proactive in identifying the root cause of issues and developing solutions through your growth thinking
! You inspire ongoing improvement and productive thinking
! You embrace ambiguity by exercising adaptability
! Your passion for your work is paralleled by your passion for teamwork and accomplishing shared goals.
! No ego – you are ready to roll up your sleeves and do whatever needs to be done
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.
Here's a small snapshot:
! 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
! Five hours of paid volunteer time per month with nonprofit organizations
! Product discount of 60% off regular-price merchandise
! Paid Family Leave
The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
Currently, LS&CO requires proof of being fully vaccinated for COVID-19 as a condition of commencing employment, except in those jurisdictions where prohibited by law. Medical or religious accommodations, or other exemptions that may be required by applicable law, will be approved when properly supported. Further information is provided during the recruitment process.PAGE-BRE
You're an original. So are we.
We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
About the Job
We are seeking an Director of Global e-Commerce, Dockers to head the Dockers ecommerce business with full responsibility for the global ecommerce P&L as well as future strategy for this critical channel. This is a key leadership role in the Dockers Direct to Consumer organization and an opportunity to build and shape both a key and rapidly growing area of the Dockers business. This role will report to the VP, Global Retail, eCommerce and Licensing for Dockers. All regional ecommerce leads and global ecommerce functional leads will report into the Global Director, eCommerce.
Responsibilities and Duties:
! Responsible for all Dockers.com sites P&L across US, Europe, Latin America and any future sites
! Responsible for shaping and driving owned ecommerce and DTC omnichannel long term strategy globally
! Oversee the implementation of key ecommerce/digital ecosystem/omnichannel projects – including re-platforming projects, launching new sites, launching new omnichannel capabilities, launching marketplaces, etc.
! Continue to define global ecommerce guidelines / standardization vs areas where localization is helpful, and facilitate best practice sharing across regions
! Lead step change traffic growth to across Dockers.com sites, with focus on attracting qualified target consumers through all marketing channels – email / SMS, natural search, paid media channels, and with a focus on efficient advertising spend
! Lead acquisition for our Dockers membership program and increase frequency of engagement and purchases from our biggest fans
! Lead Dockers.com content strategy on sites and in our digital marketing channels to cohesively highlight 'flagship level' brand and product storytelling
! Ensure ecommerce leads across the globe work closely with site merchants, product merchants and planning teams, drive continued improvement in site conversion, AUR and UPT through the right combination of product storytelling, category diversification and promotions
! In leading the ecommerce operations team, ensure that our customer's end to end interaction with Dockers.com, our brand and our product offering is positive (while also profitable)
! In leading the ecommerce product team, lead the continued development of our sites, including product strategy and delivery of new features and products in Shopify platform and other back-end systems
! Drive monthly, quarterly and annual performance reviews for global ecommerce, with emphasis on action plans to drive near and longer-term improvements
! Drive quarterly, annual and long range financial planning for global ecommerce
! Support the development of Dockers "digital pure players" (e.g., Amazon) and brick & mortar retail businesses by collaborating with leads for those channels
About You
E-Commerce expertise:
! Minimum 10 years of E-Commerce experience, with a proven track results in building, scaling, and managing an ecommerce business. International experience advantageous
! Track record of developing winning, customer-centric digital strategies and action plans, with an eye towards the evolving ecommerce landscape
! Strong experience across marketing channels (email/SMS, natural search/SEO, paid media channels) and the uniqueness of digital channels
! Understanding of online customer's behavior and analytics
! Experience across both front end and back-end operations components with deep expertise in at least one of the two areas
! Strong experience with eCommerce platforms/tech stacks broadly, with a preference for prior experience with the Shopify platform and ecosystem
! Apparel or consumer facing brand experience advantageous
Strong hands-on operator-
! Bachelor's Degree required – specialization in business, or ecommerce preferred
! Seasoned P&L manager - proven ability to drive strong revenue and profit growth in the ecommerce channel
! Drive to "win" and you seek results
! Understands how to drive strong team engagement and nurtures a great culture
! Investment prioritization - exercises sound judgement
! You utilize data and you are strategic in your working approach
! Experience with work processes in an agile environment and a 'test and learn' mentality
! Strong collaboration skills building relationships partnering across 3rd party and internal teams
! You are proactive in identifying the root cause of issues and developing solutions through your growth thinking
! You inspire ongoing improvement and productive thinking
! You embrace ambiguity by exercising adaptability
! Your passion for your work is paralleled by your passion for teamwork and accomplishing shared goals.
! No ego – you are ready to roll up your sleeves and do whatever needs to be done
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.
Here's a small snapshot:
! 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
! Five hours of paid volunteer time per month with nonprofit organizations
! Product discount of 60% off regular-price merchandise
! Paid Family Leave
The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
Currently, LS&CO requires proof of being fully vaccinated for COVID-19 as a condition of commencing employment, except in those jurisdictions where prohibited by law. Medical or religious accommodations, or other exemptions that may be required by applicable law, will be approved when properly supported. Further information is provided during the recruitment process.PAGE-BRE