Levi Strauss & Company:
Product Manager CX360, Global Digital Wholesale [Remote - USA] Job in Burlington, VT
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Burlington, VT
Full-time | Digital
About the job
JOB DESCRIPTION
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
CX360, our new CRM (based on Pega Systems), is the one-stop-shop for Customer Service and Sales Teams. At its core, CX360 gathers customer interactions in one place and brings all the information into one system. Managing centralized data helps us improve customer experience, satisfaction, retention and service. CX360 will also streamline current manual sales & service operational processes and support automation. Less administration means more time to drive best-in-class customer service, sales and profitability.
Global Digital Wholesale requires a dedicated Product Manager to develop, maintain, and evolve the CX360 (CRM) initiative. This role will also be accountable to contribute to the construction and implementation of the comprehensive roadmap of the Digital Wholesale ecosystem in full.
Key Responsibilities:
!
Drive the CX369 product strategic vision, define roadmaps and work closely with key stakeholders to build and drive adoption and performance of the platform.
!
Identify opportunities, analyze business benefit, evaluate ROI and prioritize and negotiate initiatives to develop a roadmap that delivers on the overall Digital Wholesale vision and strategy.
!
Create buy-in for the CX360 product vision both internally and with key external partners.
!
Socialize the CX360 product roadmap and lifecycle regularly with senior leadership.
!
Act as a product evangelist to build awareness and demonstrate business impact.
!
Act as a change agent to transform the affected business processes.
!
Ground your CX360 product vision in data: Draw insights from key metrics and large data sets to iterate over product quickly, and forecast and validate impact.
!
Embrace an Agile test and learn approach: Conduct A/B experiments on new capabilities to measure post-delivery KPIs and iterate for optimization.
!
Translate the CX360 product strategy into detailed requirements and prototypes.
!
Scope and prioritize activities based on forecasted business and customer impact.
!
Brief the design team on the UX needs for the CX360 product and iteratively work with the designers to reach the expected outcome.
!
Gain a deep understanding of the end-user experience for customers and internal stakeholders (Customer Service, Sales, operations, etc), through conducting customer and employee research.
!
Drive a high level of focus: Understand technical concepts, manage trade-offs and evaluate new ideas with partners with clear communication and prioritization.
!
Partner closely with Engineering to deliver with speed to market and optimal resources.
!
Coordinate and prioritize effectively across multiple CX360 value delivery streams simultaneously.
Minimum Education Required:
!
Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
Years and Type of Experience Required:
!
4+ years professional or relevant experience in project and program management
!
Experience in wholesale, CRM and/or web-oriented technology products; Pega Systems (or other CRM systems) and Google Analytics particularly a plus
Knowledge, Skills, and Abilities Required:
!
Experience with JIRA, SharePoint, Microsoft Office Suite, Mura, Miro
!
Experience with working in Agile product development
!
Experience with product centric organizations
!
Ability to partner cross-functionally to gather and execute product requirements
!
Strong presentation and communication skills
!
Written and verbal communication, including functional writing skills
!
Understanding of systems engineering concepts
!
The ability to conduct cost/benefit analysis
!
Business case development
!
Modeling techniques and methods
!
Facilitation techniques and skills
!
Discovery techniques and skills
!
Leadership experience
Complexity and Accountability:
!
Position is accountable to IT for key deliverables in support of the assigned product
!
Position is accountable to business partners for representation of their objectives/outcomes (OKRs)
Key Partners & Interaction:
!
Internal: Collaborating and Coordinating with Co-Workers and functional Leadership
!
External: Collaborating and Coordinating with Software Vendors and External Stakeholders (users)
Scope:
!
Global Responsibility. Digital Wholesale products impact all LS&CO regions: LSA, LSE and AMA.
Location:
!
Remote work possible. International interaction and collaboration needed (US, EU, India)
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
!
401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
!
Five hours of paid volunteer time per month with nonprofit organizations
!
Product discount of 40% off regular-price merchandise
!
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
CX360, our new CRM (based on Pega Systems), is the one-stop-shop for Customer Service and Sales Teams. At its core, CX360 gathers customer interactions in one place and brings all the information into one system. Managing centralized data helps us improve customer experience, satisfaction, retention and service. CX360 will also streamline current manual sales & service operational processes and support automation. Less administration means more time to drive best-in-class customer service, sales and profitability.
Global Digital Wholesale requires a dedicated Product Manager to develop, maintain, and evolve the CX360 (CRM) initiative. This role will also be accountable to contribute to the construction and implementation of the comprehensive roadmap of the Digital Wholesale ecosystem in full.
Key Responsibilities:
!
Drive the CX369 product strategic vision, define roadmaps and work closely with key stakeholders to build and drive adoption and performance of the platform.
!
Identify opportunities, analyze business benefit, evaluate ROI and prioritize and negotiate initiatives to develop a roadmap that delivers on the overall Digital Wholesale vision and strategy.
!
Create buy-in for the CX360 product vision both internally and with key external partners.
!
Socialize the CX360 product roadmap and lifecycle regularly with senior leadership.
!
Act as a product evangelist to build awareness and demonstrate business impact.
!
Act as a change agent to transform the affected business processes.
!
Ground your CX360 product vision in data: Draw insights from key metrics and large data sets to iterate over product quickly, and forecast and validate impact.
!
Embrace an Agile test and learn approach: Conduct A/B experiments on new capabilities to measure post-delivery KPIs and iterate for optimization.
!
Translate the CX360 product strategy into detailed requirements and prototypes.
!
Scope and prioritize activities based on forecasted business and customer impact.
!
Brief the design team on the UX needs for the CX360 product and iteratively work with the designers to reach the expected outcome.
!
Gain a deep understanding of the end-user experience for customers and internal stakeholders (Customer Service, Sales, operations, etc), through conducting customer and employee research.
!
Drive a high level of focus: Understand technical concepts, manage trade-offs and evaluate new ideas with partners with clear communication and prioritization.
!
Partner closely with Engineering to deliver with speed to market and optimal resources.
!
Coordinate and prioritize effectively across multiple CX360 value delivery streams simultaneously.
Minimum Education Required:
!
Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
Years and Type of Experience Required:
!
4+ years professional or relevant experience in project and program management
!
Experience in wholesale, CRM and/or web-oriented technology products; Pega Systems (or other CRM systems) and Google Analytics particularly a plus
Knowledge, Skills, and Abilities Required:
!
Experience with JIRA, SharePoint, Microsoft Office Suite, Mura, Miro
!
Experience with working in Agile product development
!
Experience with product centric organizations
!
Ability to partner cross-functionally to gather and execute product requirements
!
Strong presentation and communication skills
!
Written and verbal communication, including functional writing skills
!
Understanding of systems engineering concepts
!
The ability to conduct cost/benefit analysis
!
Business case development
!
Modeling techniques and methods
!
Facilitation techniques and skills
!
Discovery techniques and skills
!
Leadership experience
Complexity and Accountability:
!
Position is accountable to IT for key deliverables in support of the assigned product
!
Position is accountable to business partners for representation of their objectives/outcomes (OKRs)
Key Partners & Interaction:
!
Internal: Collaborating and Coordinating with Co-Workers and functional Leadership
!
External: Collaborating and Coordinating with Software Vendors and External Stakeholders (users)
Scope:
!
Global Responsibility. Digital Wholesale products impact all LS&CO regions: LSA, LSE and AMA.
Location:
!
Remote work possible. International interaction and collaboration needed (US, EU, India)
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
!
401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
!
Five hours of paid volunteer time per month with nonprofit organizations
!
Product discount of 40% off regular-price merchandise
!
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program