Levi Strauss & Company:
Sr. IT Service Delivery Manager - Distribution Job in Burlington, VT
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Burlington, VT
Full-time | Information Technology
About the job
JOB DESCRIPTION
We believe that clothes — and how you make them — can make a difference.
Since 1853, we’ve been passionate about innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.
A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to progress, authenticity and collaboration.
This is a CSC Sr. IT Service Delivery Manager position under the direction of the Distribution IT Director for Levi’s distribution center located in Henderson, NV. Individual will be working in 24X7 distribution environment, directly managing a variety of services as well as collaborating with support organizations in the provision of other services. Provide administrative and directional leadership to staff in information technology areas and to set future direction for the facility by using professional concepts; analyze competing priorities, strategize, and problem-solve by approaching problems and issues from a broad, interactive perspective, exercising judgment with complex, undefined problems and issues and in developing policies; develop and present information, ideas and instructions using negotiation and collaboration to achieve goals and combine information in new ways to reach solutions. Serve as the “face of IT” for facility leadership and collaborate with facility management on all strategic initiatives. Responsible for delivery of all application services within scope.
KEY RESPONSIBILITIES
STRATEGY:
! Support Distribution Strategy and Facility Leadership Strategy through the use of IT resources.
! Represent IT in Facility leadership and planning activities.
OPERATIONS & DELIVERY:
! Customer support: Provide facility leadership and associates with information technology support services, including on-site departmental consulting; review and institute cost analysis studies, communicate about overall project schedule, specific status updates for major projects and technical support/enhancements of facility applications. Maintain SLA for systems support and floor support.
! Software programming and development: Oversee the development and implementation of software applications to meet client needs. Coordinate conversion testing, system upgrades, and production cutover of new application methods. Perform and coordinate post-installation validation.
! Software installation and maintenance: Coordinate with service providers and facility management.
! Hardware maintenance and troubleshooting: Hardware development and installation: Coordinate efforts for software and hardware installation to achieve facility goals.
! Determine the type of maintenance and troubleshooting needs for services, negotiate contracts with vendors to provide services and oversee internal units that provide services.
! Network infrastructure: Oversee the design and evaluation of information technology systems and architecture in area of responsibility.
! Management: Manage hourly technicians and other departmental or matrixed staff. Explain overall departmental direction to staff and assess staff contributions to that direction.
! Project management: Assess need for project teams, establish teams based on mission, determine leadership and evaluate results; coordinate direction among teams.
! Resource management (budget, equipment): Allocate technology resources and account for their usage. Apply resources to meet facility goals and to provide best benefits within resource availability.
TALENT:
! Personally manage, coach and train warehouse IT support team leading them to achieve a stronger knowledge of the business and warehouse applications.
! Training and instruction: Coordinate training programs, assess plans for training programs, meet with facility representatives to ensure that proper training is scheduled, and oversee the development of training programs.
! Skill development - maintaining currency and forecasting: Maintain understanding of major management and technology trends and integrate with organizational needs and direction.
EDUCATION & SKILLS
EDUCATION:
! Bachelor's degree and eight years of experience in information technology field, Master's and six years, or combination of education and experience equal to twelve years.
! Broad understanding of both management and technical problems and solutions with ability to implement most advanced solutions.
! Bachelor’s degree or equivalent work experience
! Good understanding of stakeholder priorities and goals
SKILLS:
! Broad knowledge in area of expertise, from underlying principles to highest level of implementation and ability to apply those skills.
! Comprehensive information technology and management skills
! Experience with Material Handling Systems and PLC and PC based controls
! Technical experience with packaged WMS systems Manhattan and JDA (Red Prairie)
CORE VALUES:
! Exhibit core company behaviors that focus on how we at LS&Co. operate together day to day regardless of level, function or location:
! Know the Business; Manage the Result; Company First; Be Part of the Solution; Lead by Example
EXPERIENCE:
! 7+ years of experience in distribution IT systems
! 5+ years of experience in leading teams of support and development resources
! 5+ years technical experience with WMS packaged software (Manhattan or JDA)
! 3+ years of experience with conveyor or system controls for material handling automation
! Broad understanding of LAN/WAN, Windows Server, Linux
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
! 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
! Five hours of paid volunteer time per month with nonprofit organizations
! Product discount of 40% off regular-price merchandise
!
The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
EOE M/F/Disabilit
We believe that clothes — and how you make them — can make a difference.
Since 1853, we’ve been passionate about innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.
A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to progress, authenticity and collaboration.
This is a CSC Sr. IT Service Delivery Manager position under the direction of the Distribution IT Director for Levi’s distribution center located in Henderson, NV. Individual will be working in 24X7 distribution environment, directly managing a variety of services as well as collaborating with support organizations in the provision of other services. Provide administrative and directional leadership to staff in information technology areas and to set future direction for the facility by using professional concepts; analyze competing priorities, strategize, and problem-solve by approaching problems and issues from a broad, interactive perspective, exercising judgment with complex, undefined problems and issues and in developing policies; develop and present information, ideas and instructions using negotiation and collaboration to achieve goals and combine information in new ways to reach solutions. Serve as the “face of IT” for facility leadership and collaborate with facility management on all strategic initiatives. Responsible for delivery of all application services within scope.
KEY RESPONSIBILITIES
STRATEGY:
! Support Distribution Strategy and Facility Leadership Strategy through the use of IT resources.
! Represent IT in Facility leadership and planning activities.
OPERATIONS & DELIVERY:
! Customer support: Provide facility leadership and associates with information technology support services, including on-site departmental consulting; review and institute cost analysis studies, communicate about overall project schedule, specific status updates for major projects and technical support/enhancements of facility applications. Maintain SLA for systems support and floor support.
! Software programming and development: Oversee the development and implementation of software applications to meet client needs. Coordinate conversion testing, system upgrades, and production cutover of new application methods. Perform and coordinate post-installation validation.
! Software installation and maintenance: Coordinate with service providers and facility management.
! Hardware maintenance and troubleshooting: Hardware development and installation: Coordinate efforts for software and hardware installation to achieve facility goals.
! Determine the type of maintenance and troubleshooting needs for services, negotiate contracts with vendors to provide services and oversee internal units that provide services.
! Network infrastructure: Oversee the design and evaluation of information technology systems and architecture in area of responsibility.
! Management: Manage hourly technicians and other departmental or matrixed staff. Explain overall departmental direction to staff and assess staff contributions to that direction.
! Project management: Assess need for project teams, establish teams based on mission, determine leadership and evaluate results; coordinate direction among teams.
! Resource management (budget, equipment): Allocate technology resources and account for their usage. Apply resources to meet facility goals and to provide best benefits within resource availability.
TALENT:
! Personally manage, coach and train warehouse IT support team leading them to achieve a stronger knowledge of the business and warehouse applications.
! Training and instruction: Coordinate training programs, assess plans for training programs, meet with facility representatives to ensure that proper training is scheduled, and oversee the development of training programs.
! Skill development - maintaining currency and forecasting: Maintain understanding of major management and technology trends and integrate with organizational needs and direction.
EDUCATION & SKILLS
EDUCATION:
! Bachelor's degree and eight years of experience in information technology field, Master's and six years, or combination of education and experience equal to twelve years.
! Broad understanding of both management and technical problems and solutions with ability to implement most advanced solutions.
! Bachelor’s degree or equivalent work experience
! Good understanding of stakeholder priorities and goals
SKILLS:
! Broad knowledge in area of expertise, from underlying principles to highest level of implementation and ability to apply those skills.
! Comprehensive information technology and management skills
! Experience with Material Handling Systems and PLC and PC based controls
! Technical experience with packaged WMS systems Manhattan and JDA (Red Prairie)
CORE VALUES:
! Exhibit core company behaviors that focus on how we at LS&Co. operate together day to day regardless of level, function or location:
! Know the Business; Manage the Result; Company First; Be Part of the Solution; Lead by Example
EXPERIENCE:
! 7+ years of experience in distribution IT systems
! 5+ years of experience in leading teams of support and development resources
! 5+ years technical experience with WMS packaged software (Manhattan or JDA)
! 3+ years of experience with conveyor or system controls for material handling automation
! Broad understanding of LAN/WAN, Windows Server, Linux
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
! 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
! Five hours of paid volunteer time per month with nonprofit organizations
! Product discount of 40% off regular-price merchandise
!
The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
EOE M/F/Disabilit