Levi Strauss & Company:
Analyst - Customer Operations Job in Burlington, VT
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Burlington, VT
Full-time | Operations
About the job
JOB DESCRIPTION
ANALYST - WHOLESALE OPERATIONS JOB DESCRIPTION
We believe that clothes — and how you make them — can make a difference.
Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.
A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values.
We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career.
We are looking for a Analyst, Wholesale Operations to provide leadership in the development of customer services initiatives for LSA channels of Wholesale, ensuring consistency across all regions, divisions, and brands/consumer groups as it applies to strategies, policies, and executions.
About the Job
! Initiate analysis and reporting that will enable LSA to measure claim activity, identify causes and mitigate issues where appropriate to limit the impact claims have on ROI.
! Establish operational processes and relationships with LSA's internal partners.
! Support LSA's continuing competitive edge in the marketplace, improve business through the implementation of the customer service strategies and resolution of wholesale claims.
! Communicate/negotiate with assigned customer as it relates to claims/charge backs/process changes and develop strategies based on internal goals for wholesale partners.
! Support of potential new retailers and their on-boarding ensuring all LS&CO. disciplines and guidelines are implemented while partnering with both internal and external stakeholders.
! Provide leadership for some customer service initiatives to all brand/consumer segments of wholesale partners, while gaining commitment to operational agreements.
! Participate in the implementation of Customer Service™ Services both with retailers and within the LSA organization.
! Participate in industry conferences, sub-committees, and cross-industry meetings.
About You
! 1-3 years management experience in a similar customer service or sales role
! Excellent problem-solving capabilities and effective negotiation skills
! Ability to work collaboratively in a cross-functional team with all partners
! Advanced proficiencies with MS Excel and Word
! Bachelor's degree preferred or “5” years of combined college education and work experience may be substituted for a degree)
EOE M/F/Disability/Vets
LOCATIONRemote - USAFULL TIME/PART TIMEFull timeCurrent LS&Co Employees, apply via your Workday account.
ANALYST - WHOLESALE OPERATIONS JOB DESCRIPTION
We believe that clothes — and how you make them — can make a difference.
Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.
A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values.
We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career.
We are looking for a Analyst, Wholesale Operations to provide leadership in the development of customer services initiatives for LSA channels of Wholesale, ensuring consistency across all regions, divisions, and brands/consumer groups as it applies to strategies, policies, and executions.
About the Job
! Initiate analysis and reporting that will enable LSA to measure claim activity, identify causes and mitigate issues where appropriate to limit the impact claims have on ROI.
! Establish operational processes and relationships with LSA's internal partners.
! Support LSA's continuing competitive edge in the marketplace, improve business through the implementation of the customer service strategies and resolution of wholesale claims.
! Communicate/negotiate with assigned customer as it relates to claims/charge backs/process changes and develop strategies based on internal goals for wholesale partners.
! Support of potential new retailers and their on-boarding ensuring all LS&CO. disciplines and guidelines are implemented while partnering with both internal and external stakeholders.
! Provide leadership for some customer service initiatives to all brand/consumer segments of wholesale partners, while gaining commitment to operational agreements.
! Participate in the implementation of Customer Service™ Services both with retailers and within the LSA organization.
! Participate in industry conferences, sub-committees, and cross-industry meetings.
About You
! 1-3 years management experience in a similar customer service or sales role
! Excellent problem-solving capabilities and effective negotiation skills
! Ability to work collaboratively in a cross-functional team with all partners
! Advanced proficiencies with MS Excel and Word
! Bachelor's degree preferred or “5” years of combined college education and work experience may be substituted for a degree)
EOE M/F/Disability/Vets
LOCATIONRemote - USAFULL TIME/PART TIMEFull timeCurrent LS&Co Employees, apply via your Workday account.