Levi Strauss & Company:
Windows & Mac Support Technician Job in San Francisco, VT
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San Francisco, VT
Full-time | Operations
About the job
JOB DESCRIPTION
You’re an original. So are we.
We’re a company of people who like to create our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and change the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
The Mac Support Technician is the main point of contact and overall technical support for all Executives, including our CEO and CFO, based at Levi Strauss & Co's global headquarters in San Francisco. You will be required to work on-site at Levi's Plaza in SF.
About the Job
! Set up, proactively maintain and configure all executive devices (laptops, tablets, mobile phones), which are primarily Apple machines.
! Quickly responds to Executive support requests via phone, email, remote access, or in-person as needed to provide superior support for both office and home systems.
! Identify and escalate situations requiring urgent attention.
! Analyze and troubleshoot IT issues and collaborate across IT to escalate and follow-up on complex issues that may not be handled locally. (Both Mac and Windows)
! Be the resident Apple expert providing guidance and training on Mac support to other support team members.
! Work closely with the rest of the IT support team, meeting regularly to manage and proactively improve user experience at the site.
! Test and evaluate new tools and devices.
! Providing offsite support as needed.
?
About You:
! Polished, professional demeanor and exceptional poise under pressure
! Have professional appearance and demeanor
! Collaborative mindset, strong sense of ownership and impeccable customer service skills
! Positive and personable with strong interpersonal skills and an upbeat, “can do” attitude
! Experience in supporting multiple senior leaders simultaneously
! Adept at working with different personality types and leadership styles
! Excellent communication skills (phone manners, listening skills, and follow-up skills)
! 1+ years of experience working at an Apple Store
! Expert knowledge and experience configuring and troubleshooting Apple devices
! Experience with Windows and Mac desktops and laptops, HP Network and local printers and scanners.
! Experience with Microsoft Office for Mac and Windows 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues
! Working knowledge of Service Now for Asset Management and ticketing
! Experience in providing mobile device support
! Apple certifications highly desirable (ACMT) (MIB)
! JAMF experience
! Experience with Video/Audio conferencing systems a plus
! Able to maintain confidentiality and privacy
! Apple and Windows Certifications a plus.
EOE M/F/Disability/Vets
LOCATIONSan Francisco, CA, USAFULL TIME/PART TIMEFull timeCurrent LS&Co Employees, apply via your Workday account.
You’re an original. So are we.
We’re a company of people who like to create our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and change the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
The Mac Support Technician is the main point of contact and overall technical support for all Executives, including our CEO and CFO, based at Levi Strauss & Co's global headquarters in San Francisco. You will be required to work on-site at Levi's Plaza in SF.
About the Job
! Set up, proactively maintain and configure all executive devices (laptops, tablets, mobile phones), which are primarily Apple machines.
! Quickly responds to Executive support requests via phone, email, remote access, or in-person as needed to provide superior support for both office and home systems.
! Identify and escalate situations requiring urgent attention.
! Analyze and troubleshoot IT issues and collaborate across IT to escalate and follow-up on complex issues that may not be handled locally. (Both Mac and Windows)
! Be the resident Apple expert providing guidance and training on Mac support to other support team members.
! Work closely with the rest of the IT support team, meeting regularly to manage and proactively improve user experience at the site.
! Test and evaluate new tools and devices.
! Providing offsite support as needed.
?
About You:
! Polished, professional demeanor and exceptional poise under pressure
! Have professional appearance and demeanor
! Collaborative mindset, strong sense of ownership and impeccable customer service skills
! Positive and personable with strong interpersonal skills and an upbeat, “can do” attitude
! Experience in supporting multiple senior leaders simultaneously
! Adept at working with different personality types and leadership styles
! Excellent communication skills (phone manners, listening skills, and follow-up skills)
! 1+ years of experience working at an Apple Store
! Expert knowledge and experience configuring and troubleshooting Apple devices
! Experience with Windows and Mac desktops and laptops, HP Network and local printers and scanners.
! Experience with Microsoft Office for Mac and Windows 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues
! Working knowledge of Service Now for Asset Management and ticketing
! Experience in providing mobile device support
! Apple certifications highly desirable (ACMT) (MIB)
! JAMF experience
! Experience with Video/Audio conferencing systems a plus
! Able to maintain confidentiality and privacy
! Apple and Windows Certifications a plus.
EOE M/F/Disability/Vets
LOCATIONSan Francisco, CA, USAFULL TIME/PART TIMEFull timeCurrent LS&Co Employees, apply via your Workday account.