Apple Support Technician

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 11 days ago
Job Description
JOB DESCRIPTION We believe that clothes — and how you make them — can make a difference. Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do. A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career. Job Description You provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. EDUCATION: Bachelor's degree in Computer Science or related discipline Apple ACSP OR Windows Certifications must be present and relevant JAMF CCT or CCA EXPERIENCE: Minimum of 5 years of IT Experience in Apple Desktop support Strong knowledge of IT infrastructure components Extensive experience in MacOS, JAMF, Bash, Bomgar LOCATION 1155 Battery St. San Francisco, CA, 94111 FULL TIME/PART TIME Full time We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot: • 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save. • Five hours of paid volunteer time per month with nonprofit organizations • Product discount of 40% off regular-price merchandise Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital or family status, veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time