Digital Producer, Ecommerce

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 8 days ago
Job Description
JOB DESCRIPTION We believe that clothes — and how you make them — can make a difference. Since 1853, we’ve been passionate about innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do. A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to progress, authenticity and collaboration. We are looking for a Digital Producer, Ecommerce to join our Levi’s and Dockers Ecommerce production department and drive operational excellence for the team. You will be the main contact for issues with tools or the customer experience, working cross-functionally to resolve those issues and advocate for enhancements to tools and processes that can improve our customer experience. You will report to our production manager. About the Job• Manage site refreshes and web projects in partnership with cross-functional teams to prioritize, troubleshoot and provide communication to business stakeholders. • Working knowledge of web production and release processes, including direct experience with website tools, content management systems and technologies. • Manage project workflows, timelines and roadmaps for business plans and objectives; maintain optimal production processes to ensure deliverables are met with consistency and accuracy. • Drive key site ops initiatives, identifying key dependencies to enable successful execution. • Optimize the operational effectiveness of existing processes by identifying opportunities for improvement • Enable production team to lead business readiness support for site enhancements; partnering with Product Managers to execute UAT, Training, Test Data, BAU workflows, defect prioritization, communication and post launch activities • Assess operational plans and technical changes to the site; make decisions based on organizational capacity and brand impact (e.g. coordinate tool/site outages with marketing calendar/upcoming events) • Build and maintains relationships of both internal and external brand partners • Lead and enable production team to provide business support for run-ins, production issues and demonstrate effective communication with cross-functional teams, business partners, and senior leadership • Shares understanding of systems, processes, procedures by defining and training on best practices • Identify issues or errors on site throughout the customer experience; be first point of contact for cross-functional business teams when content/product and tool issues occur. Work with appropriate teams to facilitate resolution and communicate updates to business teams and leadership. About You• BA/BS Degree preferred or equivalent work experience • 1-3 years of detailed task planning and execution experience • 1-3 years of related online experience with a preference for ecommerce • Understanding of digital production and release processes, including direct experience with digital tools and technologies • Self-motivated and able to work well independently and within a multi-functional team • Experienced user of Hybris, Endeca, Solr or similar web publishing tools • Experienced with JIRA/Confluence • Advance Excel user We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot: • 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save. • Five hours of paid volunteer time per month with nonprofit organizations • Product discount of 40% off regular-price merchandise The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.­ LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time