Business Solutions Operations Manager

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 7 days ago

We believe that clothes — and how you make them — can make a difference. Since 1853, we’ve been passionate about innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we build sustainability into everything we do. A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career.

This Business Solutions Manager (BSM) is on the vanguard of change of within our Direct to Consumer (DTC) channel and will be an essential contributor to the success of our global projects. You will have the twin task of delivering new capabilities to our DTC channels and managing continuous improvement or existing capabilities.You will be engaged in multiple projects including : replacement of our POS system, launching of a communications and task management platform, delivery of Omni-Channel capabilities, and optimizing labor productivity through workforce planning. We partner closely with DTC leadership to develop strategies and lead cross-functionally with operations, supply chain, finance and IT on delivery and improvement.

The BSM is an important leader in the DTC Team and will be located in our regional headquarters and collaborate closely with regional teams. The BSM will have responsibilities over: defining local requirements, testing processes/tools, development of change management plans, onboarding local teams on new capabilities, managing capability roll-out, measuring adoption, tracking benefits and identifying opportunities for improvement. You will also support the regional and market leads solutioning long-term roadmaps of both GRC and Omni projects. You will have a sharp focus on outcomes and oversee the successful execution and adoption of global projects. The scope of this role is global and requires strong partnership with global, regional and functional stakeholders.

Key Responsibilities
⏵ Replacement of our POS (Point of Sale) System
⏵ Lead change management and enable country level SMEs
⏵ Identify opportunities for improvement
⏵ Partner with regional and market leads to build long-term roadmaps for the GRC and Omni Portfolios
⏵ Partner with DTC Business Leads and IT Business Analysts to establish requirements and KPIs for initiatives
⏵ Partner with IT operations to manage defects / enhancements / project backlog items
⏵ Partner with IT teams to create roadmaps and business cases for future enhancements
⏵ Promote capability in the region and identify risks and mitigation strategies
⏵ Assume role of business subject matter expert for delivered capabilities
⏵ Concurrently manage several projects across a global landscape

⏵ Bachelors required, graduate degree preferred or equivalent industry experience in similar roles
⏵ Minimum of 4 or more years of experience in Retail Operations Management or Technology Consulting
⏵ Proven Excel and PowerPoint skills
⏵ Experience leading transformational projects
⏵ Experience with Store Operations, specifically experience driving adoption of new processes in a retail store
⏵ Problem-solving, business judgment, and analytical skills
⏵ Able to build relationships across a diverse organization
⏵ Able to work both in a management capacity, and in a detailed, hands-on capacity
⏵ Ability to clearly explain complex issues to a range of audiences
⏵ Experience with requirements gathering, feedback gathering, road-mapping, business case modeling and financial benefits tracking, performance analysis and tracking

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
⏵ 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
⏵ Five hours of paid volunteer time per month with nonprofit organizations
⏵ Product discount of 40% off regular-price merchandise
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time