Windows Support Technician - Level 2

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 13 hours ago

JOB DESCRIPTION
We believe that clothes — and how you make them — can make a difference.

Since 1853, we’ve been passionate about innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.

A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to progress, authenticity and collaboration.

The Windows Technical Support Technician 2 is a customer-based role responsible for providing technical capabilities to resolve or fulfill end-user needs. You must build the trust of our customers as an accomplished partner. Use  people skills to drive to swift resolutions. Must be aware of the IT environment that exists within the four walls, the knowledge of our strategic direction and continue to educate yourself on new technology advances in the marketplace. Must have an empathetic nature and demonstrate your superb technical knowledge.

You provide insightful advice and friendly, hands-on technical support to Windows customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is necessary.  You offer solutions to quickly get users running again. Even if you're juggling more than one customer, you stay conscious of their time demands and your own. You fulfill service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

KEY RESPONSIBILITIES:

Operations & Delivery
⏵ Deliver customer obsessed service to Levi Strauss customer base
⏵ Talent:
⏵ Work on team with other technical professions and motivates team customer service attitude and delivery of technical solutions
⏵ Finance:
⏵ Follow financial procedures of LS&CO that supports the delivery of meeting financial targets

Key Qualifications
⏵ people skills and experience with problem solving.
⏵ Maintain composure and customer focus while troubleshooting technical issues.
⏵ Follow a schedule of customer appointments

Skills, &Abilities:
⏵ Knowledge of the latest Windows operating systems
⏵ Knowledge of Skype for Business
⏵ Think and troubleshoot issues in a timely manner
⏵ Document solutions and use ticketing system

Maintaining a clean work environment
⏵ Interpersonal skills to build relationships
⏵ Work with business and technical partners at all levels.
⏵ Exhibits an energetic attitude that promotes teamwork, and results.

EDUCATION:
⏵ Bachelor's degree in Computer Science or related discipline
⏵ Windows Certifications must be present

EXPERIENCE:
⏵ Minimum of 5 years of IT Experience in Windows Desktop support
⏵ knowledge of IT infrastructure components
⏵ MCSA and MCSE Certifications
⏵ SKILLS:
⏵ Essential role in establishing and sustaining positive and beneficial relationships with our customers
⏵ depth of knowledge in end-user compute components and capabilities
Troubleshoot and repair hardware and software issues on multiple operating systems
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
⏵ 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
⏵ Five hours of paid volunteer time per month with nonprofit organizations
⏵ Product discount of 40% off regular-price merchandise

Levi Strauss & Co. is proud to be an Equal Opportunity / Affirmative Action Employer. We are committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. Minorities, females, people with disabilities and veterans are highly encouraged to apply.
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time