Apple Support Technician

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 4 hours ago

JOB DESCRIPTION
You’re an original. So are we.

We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an meaningful impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™

Job Description

You provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement will be needed. You offer solutions to quickly get users running again. Even if you're juggling more than one customer, you stay conscious of their time demands and your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

EDUCATION:

Bachelor's degree in Computer Science or related discipline

Apple ACSP OR Windows Certifications must be present.

JAMF CCT or CCA

EXPERIENCE:

Minimum of 5 years of IT Experience in Apple Desktop support

Knowledge of IT infrastructure components
Experience in MacOS, JAMF, Bash, Bomgar

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:

⏵ 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.

⏵ Five hours of paid volunteer time per month with nonprofit organizations

⏵ Product discount of 40% off regular-price merchandise

Levi Strauss & Co. is proud to be an Equal Opportunity / Affirmative Action Employer. We are committed to using the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. Minorities, females, people with disabilities and veterans are highly encouraged to apply.
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time