Audio Visual/Video Conference Specialist

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 8 days ago

You’re an original. So are we.

We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™

The AV Video Conference Specialist will be based in the San Francisco headquarters and will lead our AV events and AV operations programs at Levis Strauss & Co. As and AV Video Conference Specialist, the Specialist will be responsible AV events (All-Hands meetings, webinars, white glove) and oversee daily operations, maintenance and performance for Levis Strauss & Co. global conference room technology ecosystem. As a team member of the Global Unified Communications team, you will partner with the Service Desk, Collaboration and Network Operations teams, and externally with premier AV Vendors.

⏵ Provide comprehensive AV support for events (when needed) including setup, testing, operation and removal of AV equipment

⏵ Operate and test daily functionality of all AV and integrated conference rooms.

⏵ Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays.

⏵ Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer.

⏵ Proficient with Polycom phone systems

⏵ Troubleshoot AV/V problems last minute in non-important situations.

⏵ Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Crestron) operations.

⏵ Work with client Customer Help Desk ticketing system to respond to end user requests

⏵ Organize our IT and AV equipment inventory

⏵ Review work assignments,  address issues which arise, manage resources schedules, leave and coverage, and all other personnel issues, and seek clarification from our point of contact.

⏵ Manage daily AV and VC incident response

⏵ Coordinate with client staff to determine AV basic infrastructure requirements for any new conference room or media design.

⏵ Experience working with Senior Executive Staff.

⏵ Ensure daily & monthly maintenance of hardware and software are performed.

⏵ Provide excellent service and exceed the expectations and needs of our customers.

⏵ Document and maintain an outstanding AV & conference room environment

⏵ Work with LS&Co. Service Delivery Manager to develop strategies to help the team.

⏵ Set and attend the weekly meeting with Manager and team to give status updates on open cases, audits and address any Service issues.

Technical & Professional Ability

⏵ Understand the technical aspects of the job and shows advanced operational ability to troubleshoot and problem solve with equipment and software issues.

⏵ Anticipate equipment challenges and changes and complete the tasks in a professional manner.

⏵ Have experience with troubleshooting videoconferencing, audio conferencing, and integrated A/V technologies in a large enterprise.

⏵ Have experience with Cisco, Polycom, Crestron, Extron, BiAmp, and corresponding hardware and software infrastructure.

⏵ Expert with Skype for Business and Teams.,

⏵ Knowledge of desktop and Mac as it relates to AV VC technologies.

Special Qualifications:

⏵ 8+ years experience managing AV VC environments.

⏵ Have a  mindset that can help gather data and build reports about the overall trajectory of the AV/UC environment

⏵ Can work with Senior Executive Staff.

⏵ Must be responsive, efficient, have excellent customer interaction.

⏵ Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination.

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:

⏵ 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.

⏵ Five hours of paid volunteer time per month with nonprofit organizations

⏵ Product discount of 40% off regular-price merchandise

Levi Strauss & Co. is proud to be an Equal Opportunity / Affirmative Action Employer. We are committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. Minorities, females, people with disabilities and veterans are highly encouraged to apply.
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time