Deskside Technical Support Technician

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 8 days ago

JOB DESCRIPTION
You’re an original. So are we.

We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

The Deskside Technical Support Technician is a customer-based role responsible for providing technical capabilities to resolve or fulfill end-user needs. You must build the trust of our customers as a accomplished and reliable partner and use people skills to desire to swift resolutions. You will be aware of the IT environment that exists at LS&Co., have knowledge of our strategic direction and continue to educate yourself on new technology advances in the marketplace. You will have an empathetic nature and demonstrate superb technical knowledge. 

You provide insightful advice and friendly, hands-on, technical support to Windows/Mac customers in need. You quickly diagnose product issues on the spot and explain situations with patience and empathy. After determining whether repairs can be done or you offer solutions to quickly get users running again. Even if you're juggling more than one customer, you stay conscious of customer time demands and your own. You fulfill service commitment with skill, speed and style and earn the trust of customers, and coworkers alike, as you offer guidance, knowledge, tips and training.

KEY RESPONSIBILITIES

⏵ Document solutions and use ticketing system

⏵ Install and maintaining PC hardware and software

⏵ Troubleshoot and repair hardware and software issues on multiple operating systems.

⏵ Computer peripherals

⏵ Assist users with backup of their data

⏵ General E-mail assistance/troubleshooting

⏵ Inventory management

⏵ Provide customer obsessed service to Levi Strauss customer base

⏵ Work with other technical professionals and motivate team customer service attitude and delivery of technical solutions

⏵ Follow financial procedures of LS&Co. that supports the delivery of meeting financial targets

⏵ Important role in establishing and sustaining positive and beneficial relationships with our customers

⏵ Special projects, as needed

Skills

⏵ people skills including verbal and written communication. Ability to communicate technical information to audiences without technical knowledge.

⏵ Provide excellent customer service using active listening and communication skills.

⏵ Interpersonal skills to develop relationships.work with business and technical partners at all levels.

⏵ Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

⏵ Proven success at solving difficult problems, especially independently and in a timely manner.

⏵ Excellent time management skills and ability to make decisions quickly.

⏵ Ability to manage multiple issues at one time with exceptional follow through.

⏵ Knowledge of the latest Windows operating systems.

⏵ Knowledge of Skype for Business and Outlook 365.

⏵ Ability to work on a team.

⏵ Ability to work under pressure and in an environment of rapid response.

⏵ Exhibits an energetic attitude that promotes teamwork, integrity, and results.

⏵ Extensive depth of knowledge in end user compute components and capabilities.

⏵ An aptitude for acquiring skills in technical repairs and an eagerness to learn.

EDUCATION AND EXPERIENCE

⏵ Bachelor’s degree or minimum of 5 years of IT Experience in Desktop support

⏵ Strong knowledge of IT infrastructure components
Certifications, MCSA & MCSE Certifications preferred

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:

⏵ 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.

⏵ Five hours of paid volunteer time per month with nonprofit organizations

⏵ Product discount of 40% off regular-price merchandise

Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital or family status, veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any pro
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time