Levi Strauss & Company:
Windows Support Technician II Job in San Francisco, VT
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San Francisco, VT
Full-time | Operations
About the job
JOB DESCRIPTION
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
The Windows Technical Support Technician 2 is a customer-based role responsible for providing technical capabilities to resolve or fulfill end-user needs. You must build the trust of our customers as an accomplished partner. Use people skills to drive to swift resolutions. Must be aware of the IT environment that exists within the four walls, the knowledge of our strategic direction and continue to educate yourself on new technology advances in the marketplace. Must have an empathetic nature and demonstrate your superb technical knowledge.
You provide insightful advice and friendly, hands-on technical support to Windows customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is necessary. You offer solutions to quickly get users running again. Even if you're juggling more than one customer, you stay conscious of their time demands and your own. You fulfill service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
KEY RESPONSIBILITIES:
Operations & Delivery
! Deliver customer obsessed service to Levi Strauss customer base
! Talent:
! Work on team with other technical professions and motivates team customer service attitude and delivery of technical solutions
! Finance:
! Follow financial procedures of LS&CO that supports the delivery of meeting financial targets
Key Qualifications
! people skills and experience with problem solving.
! Maintain composure and customer focus while troubleshooting technical issues.
! Follow a schedule of customer appointments
Skills, &Abilities:
! Knowledge of the latest Windows operating systems
! Knowledge of Skype for Business
! Think and troubleshoot issues in a timely manner
! Document solutions and use ticketing system
Maintaining a clean work environment
! Interpersonal skills to build relationships
! Work with business and technical partners at all levels.
! Exhibits an energetic attitude that promotes teamwork, and results.
EDUCATION:
! Bachelor's degree in Computer Science or related discipline
! Windows Certifications must be present
EXPERIENCE:
! Minimum of 5 years of IT Experience in Windows Desktop support
! knowledge of IT infrastructure components
! MCSA and MCSE Certifications
! SKILLS:
! Essential role in establishing and sustaining positive and beneficial relationships with our customers
! depth of knowledge in end-user compute components and capabilities
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
! 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
! Five hours of paid volunteer time per month with nonprofit organizations
! Product discount of 40% off regular-price merchandise
Levi Strauss & Co. is proud to be an Equal Opportunity / Affirmative Action Employer. We are committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. Minorities, females, people with disabilities and veterans are highly encouraged to apply.
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
The Windows Technical Support Technician 2 is a customer-based role responsible for providing technical capabilities to resolve or fulfill end-user needs. You must build the trust of our customers as an accomplished partner. Use people skills to drive to swift resolutions. Must be aware of the IT environment that exists within the four walls, the knowledge of our strategic direction and continue to educate yourself on new technology advances in the marketplace. Must have an empathetic nature and demonstrate your superb technical knowledge.
You provide insightful advice and friendly, hands-on technical support to Windows customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is necessary. You offer solutions to quickly get users running again. Even if you're juggling more than one customer, you stay conscious of their time demands and your own. You fulfill service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
KEY RESPONSIBILITIES:
Operations & Delivery
! Deliver customer obsessed service to Levi Strauss customer base
! Talent:
! Work on team with other technical professions and motivates team customer service attitude and delivery of technical solutions
! Finance:
! Follow financial procedures of LS&CO that supports the delivery of meeting financial targets
Key Qualifications
! people skills and experience with problem solving.
! Maintain composure and customer focus while troubleshooting technical issues.
! Follow a schedule of customer appointments
Skills, &Abilities:
! Knowledge of the latest Windows operating systems
! Knowledge of Skype for Business
! Think and troubleshoot issues in a timely manner
! Document solutions and use ticketing system
Maintaining a clean work environment
! Interpersonal skills to build relationships
! Work with business and technical partners at all levels.
! Exhibits an energetic attitude that promotes teamwork, and results.
EDUCATION:
! Bachelor's degree in Computer Science or related discipline
! Windows Certifications must be present
EXPERIENCE:
! Minimum of 5 years of IT Experience in Windows Desktop support
! knowledge of IT infrastructure components
! MCSA and MCSE Certifications
! SKILLS:
! Essential role in establishing and sustaining positive and beneficial relationships with our customers
! depth of knowledge in end-user compute components and capabilities
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
! 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
! Five hours of paid volunteer time per month with nonprofit organizations
! Product discount of 40% off regular-price merchandise
Levi Strauss & Co. is proud to be an Equal Opportunity / Affirmative Action Employer. We are committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. Minorities, females, people with disabilities and veterans are highly encouraged to apply.
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time