Levi Strauss & Company:
Manager, Global Retail Learning & Development Job in San Francisco, VT
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San Francisco, VT
Full-time | Retail
About the job
JOB DESCRIPTION
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
Here at Levi Strauss & Co. we are passionate and focused on delivering a world class, seamless and personalized consumer experience. As the Manager, Global Retail learning and development, you will be responsible for driving learning and development initiatives that help our stylists provide world-class service, streamline productivity, and drive sales.
You will need to manage overall project deliverables from conception to execution, use change management principles to effective drive and reinforce behaviors, obtain alignment on key business decisions, and define and monitor initiative success. This position will need to work closely with several functions including: E-Commerce, Omnichannel, Innovation, Productivity, Global and Regional Retail teams, Global and Regional Training teams, Finance and IT. This role will report to the Director, Global Retail Integration.
Job Duties:
! Work with a cross-functional team including E-Commerce, Omnichannel, Innovation, IT, Store Operations, Retail Training, and Finance
! Partner with stakeholder groups to define key stylist behaviors, and leverage available resources to develop, deploy, and reinforce behaviors across multiple regions and business models
! Provide training and change management expertise to business teams implementing key store-facing initiatives, and partner with stakeholders to design, implement and reinforce training programs
! Lead the development and deployment of training content for stylists in collaboration with a diverse stakeholder group
! Identify key performance indicators (KPIs) and track project success
! Understand store operations and identify optimal ways to train stylists on key operational and consumer service behaviors
! Conduct business partner discussions to solve and align on key questions that arise during projects
! Resolve project issues with a hands-on approach
Experience:
! BS/BA; MBA preferred
! Change management experience and certification a plus
! 3-5 years of experience in retail, retail operations and training
! Experience leading projects
! Exceptional problem-solving, business judgment, and analytical skills
! Understanding of retail and online landscape
! Relentlessly resourceful and able to drive projects autonomously
! Ability to work in cross-functional teams
! Strong communication skills
! Strong proficiency in Excel and PowerPoint required
! Understanding of P&L
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
! 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
! Five hours of paid volunteer time per month with nonprofit organizations
! Product discount of 40% off regular-price merchandise
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital or family status, veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes.
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™
Here at Levi Strauss & Co. we are passionate and focused on delivering a world class, seamless and personalized consumer experience. As the Manager, Global Retail learning and development, you will be responsible for driving learning and development initiatives that help our stylists provide world-class service, streamline productivity, and drive sales.
You will need to manage overall project deliverables from conception to execution, use change management principles to effective drive and reinforce behaviors, obtain alignment on key business decisions, and define and monitor initiative success. This position will need to work closely with several functions including: E-Commerce, Omnichannel, Innovation, Productivity, Global and Regional Retail teams, Global and Regional Training teams, Finance and IT. This role will report to the Director, Global Retail Integration.
Job Duties:
! Work with a cross-functional team including E-Commerce, Omnichannel, Innovation, IT, Store Operations, Retail Training, and Finance
! Partner with stakeholder groups to define key stylist behaviors, and leverage available resources to develop, deploy, and reinforce behaviors across multiple regions and business models
! Provide training and change management expertise to business teams implementing key store-facing initiatives, and partner with stakeholders to design, implement and reinforce training programs
! Lead the development and deployment of training content for stylists in collaboration with a diverse stakeholder group
! Identify key performance indicators (KPIs) and track project success
! Understand store operations and identify optimal ways to train stylists on key operational and consumer service behaviors
! Conduct business partner discussions to solve and align on key questions that arise during projects
! Resolve project issues with a hands-on approach
Experience:
! BS/BA; MBA preferred
! Change management experience and certification a plus
! 3-5 years of experience in retail, retail operations and training
! Experience leading projects
! Exceptional problem-solving, business judgment, and analytical skills
! Understanding of retail and online landscape
! Relentlessly resourceful and able to drive projects autonomously
! Ability to work in cross-functional teams
! Strong communication skills
! Strong proficiency in Excel and PowerPoint required
! Understanding of P&L
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
! 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
! Five hours of paid volunteer time per month with nonprofit organizations
! Product discount of 40% off regular-price merchandise
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital or family status, veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes.
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time