Sr. Business Analyst

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 8 days ago

JOB DESCRIPTION
You’re an original. So are we.

We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and improve the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™

Purpose:

⏵ Implement and support Wholesale and Vendor trading partners on mission-critical Electronic Data Interchange (EDI) transactions and ensure successful flow of these transactions for both Levi Strauss Americas (LSA) and Levi Strauss Europe (LSE).

Key Results:

⏵ To ensure critical data flows in an accurate for purchase orders, shipments, invoices, order response, cancellations, order changes, transportation, routing and price sales catalogs. This often requires system knowledge and root cause analyses.

⏵ Meet individual customer EDI and business requirements through implementation of industry standard ANSI X12 and UN/EDIFACT transactions.

Additional Scope Information:

⏵ SAP set-up for customers in LSUS and LSE, including SAP interfaces.

⏵ Communicate with Customers at all levels (EDI Technical, Vendor Relations, Buying Office, and Operations) to ensure complete understanding of all business requirements.

⏵ Communication with internal partners (Customer Order Management, Merch, Sales, Customer Master, AR/Finance, SAP OTC and RTC, Customer Service Center IT, Transportation Managers, Customer Relations Managers, EDI Technical Team, Planning and Analytics, and Wholesale IT).

⏵ Price Sales Catalogs maintenance to ensure wholesale customers can retrieve UPC, price and other required product information to order and sell our products.

⏵ Approximately 80 % of units ordered flow through EDI, therefore, continuous monitoring and development are imperative.

Key Responsibilities:

⏵ Identify root cause of both LSE and LSUS daily transmission errors. Resolve shipments, invoices, order responses, cancellations and ILN errors while driving system and business process changes to eliminate those errors.⏵

⏵ LSE and LSA new customer implementations along with existing customer requirement changes to both EDI transactions and AS2 connectivity. Commonly include requirement gap analysis, testing and continuous contact with customers and third-party providers to negotiate and advise deliverables. Creative problem solving often required to meet customers’ requirements.⏵

⏵ LSE and LSA IDoc error resolutions.⏵

⏵ EDI related SAP incident resolutions.⏵

⏵ LSE and LSA new customer & new store set-up.⏵

⏵ Maintenance and user requests for Catalogs (GXS, SPS Commerce, 1WorldSync) and Wholesale Vendor Sites (several customers and LeviLink).⏵

⏵ POS/Velocity research and resolution.

⏵ Manual data pushes, including VMI.

⏵ Train users on business processes (due to turnover/lack of knowledge transfer).

⏵ LSA VMI implementations. (LSE VMI coming in 2017)

⏵ Claims.

⏵ Material Determination clean up.

Education:

⏵ BS or BA required.

Experience:

⏵ Experience with EDI systems, analysis, design, and X12 transactions sets.

⏵ Knowledge of SAP (e.g.: T-Codes, IDocs and Data Flow).

⏵ Customer Service.

⏵ Experience providing direct customer support including root cause analysis, issue tracking, escalation and problem resolution.

⏵ Knowledge towards understanding development tools, code management, testing and performance tuning.

Specialized Knowledge/Technical Skills:

⏵ Knowledge of EDI and associated communication protocols.

⏵ Familiarity with technical testing protocol and processes.

⏵ Knowledge of the processes, practices and terminology of one of the following vertical areas: Retail, Manufacturing, Logistics and Allocation.

Decision-making, Problem-Solving and Analysis:

⏵ Excellent project management skills.

⏵ Troubleshooting, problem-solving abilities, and root cause analysis.

⏵ Interpret ESL communication barrier.

⏵ Communicate complex technical information to business users and converting business needs to technical requirements.

⏵ Strong customer-facing skills and demonstrated customer focus.

⏵ Work with several groups.

⏵ Project management.

⏵ Drive issues to resolution.

Other Impact/Scope:

Consult/ Assist on company projects or business process improvements both locally and globally. 

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:

⏵ 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.

⏵ Five hours of paid volunteer time per month with nonprofit organizations

⏵ Product discount of 50% off regular-price merchandise

Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital or family status, veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes.
LOCATION1155 Battery St. San Francisco, CA, 94111FULL TIME/PART TIMEFull time