Vendor Manager, Global Reverse Logistics
GoPromakes it easy for people to celebrate and share experiences. We believe life is more meaningful when shared. We build cameras, software, and accessories that help the world share itself in immersive and exciting ways.
GoPro is a global movement whose business is driven by shared experiences. We celebrate diversity. We practice inclusion. We foster belonging. We demand equality. And we share the experiences of individuals and communities who also hold these values as core to who they are. From So Paulo to Munich, Silicon Valley to Shenzhen, we are dedicated to building a company that reflects and honors the diverse global communities where we live, work, and play.
This role will be responsible for managing and/or leveraging our contract logistics partners, warehouses, RMA order entry team, transportation providers, and our contract manufacturers in the timely disposition and transformation of our returned products.
Manage the return, disposition, and transformation of our products.
Develop metrics to demonstrate efficiency and turnover and manage supplier performance.
Negotiate and pay our manufacturers where necessary.
Collaborate with return centers to establish clear guidelines and instructions for quickly dis-positioning equipment for further transformation.
Manage the exceptions program for all return and testing centers.
Manage aging issues with cases, administer new users, train new suppliers, and report on the status and volume of exceptions globally.
Drive improvement in exceptions starting from the customer level, with customer support, and through the return centers.
Manage the RMA order entry team.
Meet on a weekly basis with the team to field questions, monitor their performance, and collaborate with them in enhancements to the program.
Derive key information from the group relative to trends and mitigate distributor and retailer complaints regarding policy and logistics.
Meet with global 3PL suppliers on a daily/weekly basis to review production.
Mitigate any issues related to RTV operations or product disposition.
Support the department with the execution of programs and projects not limited to existing responsibilities.
Work within the Reverse Logistics team to collaborate on both finding and implementing enhancement and cost savings projects.
Participate in cross functional programs as necessary.
Setup new products within all applicable systems internally and externally, creating new BOM's, establishing new SKU's, managing changes/revisions to BOM's.
Skills we are stoked about
5+ years of relevant experience
Bachelor degree preferred
Must have functional knowledge of Reverse logistics in general and specifically the disposition and transformation process related to returns
Experience returning products under warranty to China-Based manufacturers.
Strong interpersonal skills to develop excellent working relationships at various levels across the organization and with 3rd party service providers
Proven ability to meet deadlines and deliver projects successfully with a strong winning mindset to achieve stretch goals
Experience with Microsoft Office, Advanced Excel experience preferred.
Experience with multiple ERP and WMS platforms, NetSuite preferred.
Excellent verbal and written communication skills
Fully-stocked kitchen with snacks galore
Live it. Eat it. Love it. Two dedicated hours during your week to explore your passions and capture it with your GoPro.
Get your very own GoPro (Mounts and accessories included)
Discounted employee stock purchase plan (ESPP)
Discretionary Time Off
12 weeks paid Parental Leave for new parents
Medical, dental, and vision insurance premiums are 100% paid for employees, 80% paid for dependents
Life insurance and disability benefits
Employee commuter shuttles
GoPro is an Equal Opportunity Employer.
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