GoPro:
Aftermarket Services Manager Job in San Mateo, VT
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San Mateo, VT
Full-time | Operations
About the job
Aftermarket Services Manager
GoPromakes it easy for people to celebrate and share experiences. We believe life is more meaningful when shared. We build cameras, software, and accessories that help the world share itself in immersive and exciting ways.
GoPro is a global movement whose business is driven by shared experiences. We celebrate diversity. We practice inclusion. We foster belonging. We demand equality. And we share the experiences of individuals and communities who also hold these values as core to who they are. From So Paulo to Munich, Silicon Valley to Shenzhen, we are dedicated to building a company that reflects and honors the diverse global communities where we live, work, and play.
GoPro is seeking a top tier candidate for the Aftermarket Service Manager role. This position will be responsible for global execution of aftermarket services at GoPro. The role will work with cross-functional teams at GoPro along with strategic suppliers and contracted logistics partners. The position requires execution of strategic department goals related to aftermarket materials disposition, management of service level expectations with our partners, and coordination of production to meet product commit schedules.
Responsibilities
Responsible for forecasting demand of aftermarket products, managing global allocation of materials for redeployment, establishing safety stock levels, and coordinating replenishment schedules.
Schedule and manage production activities across multiple regional contract logistics partners to meet aftermarket sales commitments.
Create and distribute production commit schedules to sales department.
Collaborate with product design, marketing services, sales, planning, and customer support teams to accomplish department goals.
Coordinate the warranty entitlement process with GoPros strategic suppliers and manage the reverse supply chain.
Track global safety stock levels, manage replenishment, and coordinate allocations of strategic materials required for post-sales support.
Responsible for the administration related to aftermarket production and sales including planning purchase orders and scheduling work orders.
Produce daily, weekly, and monthly reporting of key metrics. Present results regularly to Sr. Management
Analyze the Aftermarket services costs, audit invoices, and explain variances between actual and forecasted expense.
Maintain spares inventory. Plan replenishments, place purchase orders for bulk materials, ship inventory, and balance inventory between our return centers.
Manage product lifecycle related to disposition of EOL products, prioritize use of returned materials, and environmentally disposition excess materials
Skills Were Stoked About
Undergraduate College Degree Preferred
Strong computer skills (Microsoft office)
5 years relative experience
Aftermarket Services, Logistics, Supply chain Experience required.
Experience in materials management and demand planning.
Strong Oral and Written Communication
GoPro enthusiast encouraged
GoPro Highlights
Fully-stocked kitchen with snacks galore
Live it. Eat it. Love it. Two dedicated hours during your week to explore your passions and capture it with your GoPro.
Get your very own GoPro (Mounts and accessories included)
Discounted employee stock purchase plan (ESPP)
401(K) matching
Discretionary Time Off
12 weeks paid Parental Leave for new parents
Medical, dental, and vision insurance premiums are 100% paid for employees and 80% paid for dependents
Life insurance and disability benefits
Employee commuter shuttles
GoPro is an equal opportunity employer.
#LI-VH1
GoPromakes it easy for people to celebrate and share experiences. We believe life is more meaningful when shared. We build cameras, software, and accessories that help the world share itself in immersive and exciting ways.
GoPro is a global movement whose business is driven by shared experiences. We celebrate diversity. We practice inclusion. We foster belonging. We demand equality. And we share the experiences of individuals and communities who also hold these values as core to who they are. From So Paulo to Munich, Silicon Valley to Shenzhen, we are dedicated to building a company that reflects and honors the diverse global communities where we live, work, and play.
GoPro is seeking a top tier candidate for the Aftermarket Service Manager role. This position will be responsible for global execution of aftermarket services at GoPro. The role will work with cross-functional teams at GoPro along with strategic suppliers and contracted logistics partners. The position requires execution of strategic department goals related to aftermarket materials disposition, management of service level expectations with our partners, and coordination of production to meet product commit schedules.
Responsibilities
Responsible for forecasting demand of aftermarket products, managing global allocation of materials for redeployment, establishing safety stock levels, and coordinating replenishment schedules.
Schedule and manage production activities across multiple regional contract logistics partners to meet aftermarket sales commitments.
Create and distribute production commit schedules to sales department.
Collaborate with product design, marketing services, sales, planning, and customer support teams to accomplish department goals.
Coordinate the warranty entitlement process with GoPros strategic suppliers and manage the reverse supply chain.
Track global safety stock levels, manage replenishment, and coordinate allocations of strategic materials required for post-sales support.
Responsible for the administration related to aftermarket production and sales including planning purchase orders and scheduling work orders.
Produce daily, weekly, and monthly reporting of key metrics. Present results regularly to Sr. Management
Analyze the Aftermarket services costs, audit invoices, and explain variances between actual and forecasted expense.
Maintain spares inventory. Plan replenishments, place purchase orders for bulk materials, ship inventory, and balance inventory between our return centers.
Manage product lifecycle related to disposition of EOL products, prioritize use of returned materials, and environmentally disposition excess materials
Skills Were Stoked About
Undergraduate College Degree Preferred
Strong computer skills (Microsoft office)
5 years relative experience
Aftermarket Services, Logistics, Supply chain Experience required.
Experience in materials management and demand planning.
Strong Oral and Written Communication
GoPro enthusiast encouraged
GoPro Highlights
Fully-stocked kitchen with snacks galore
Live it. Eat it. Love it. Two dedicated hours during your week to explore your passions and capture it with your GoPro.
Get your very own GoPro (Mounts and accessories included)
Discounted employee stock purchase plan (ESPP)
401(K) matching
Discretionary Time Off
12 weeks paid Parental Leave for new parents
Medical, dental, and vision insurance premiums are 100% paid for employees and 80% paid for dependents
Life insurance and disability benefits
Employee commuter shuttles
GoPro is an equal opportunity employer.
#LI-VH1