Ecommerce Fraud Analyst

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 13 days ago

About GoPro
GoPromakes it easy for people to celebrate and share experiences. We believe life is more meaningful when shared. We build cameras, software, and accessories that help the world share itself in immersive and exciting ways.
GoPro is a global movement whose business is driven by shared experiences. We celebrate diversity. We practice inclusion. We foster belonging. We demand equality. And we share the experiences of individuals and communities who also hold these values as core to who they are. From So Paulo to Munich, Silicon Valley to Shenzhen, we are dedicated to building a company that reflects and honors the diverse global communities where we live, work, and play.
GoPro.com is our global flagship store with 187 countries, 13 currencies, 9 languages and is the only direct-to-consumer channel for the company. The GoPro Ecommerce Team is seeking a highly motivated Fraud Analyst to manually review transactions that are suspect for fraudulent purchases on GoPro.com. The Fraud Analyst will be responsible for analyzing suspected fraudulent transactions, reporting unauthorized credit card use, determining if transactions are fraudulent, and determining if appropriate fraud rules and processes are in place.
Responsibilities:
Manually review transactions in a manual review queue for fraudulent behavior and identify trends.
Review, research and respond to chargeback inquiries.
Work closely with internal and external partners to monitor and manage fraud incidents.
Review, analyze and take corrective action on all fraud notifications and escalations.
Work closely with other members of the team to continuously improve internal processes whenever necessary.
Must be able to work weekends and non-traditional shifts during high volume seasons.
Requirements:
Minimum 2+ years of relevant experience in the Ecommerce fraud detection and prevention space.
Experience with chargebacks or payments operations preferred.
Effective verbal and written communication skills and the ability to interact professionally with a diverse group and support staff.
Must be highly organized and have a commitment to meet deadlines in a fast-paced environment.
Self -starter, requires little to no supervision and comfortable taking initiative while quickly grasping concepts, processes and ideas.
Strong attention to detail with a natural curiosity.
General experience with Microsoft Office applications (Microsoft Word, Excel).
Experience with Cybersource Decision Manager a plus.
GoPro Highlights
Fully-stocked kitchen with snacks galore
Live it. Eat it. Love it. Two dedicated hours during your week to explore your passions and capture it with your GoPro.
Get your very own GoPro (Mounts and accessories included)
Discounted employee stock purchase plan (ESPP)
401(K) matching
Discretionary Time Off
12 weeks paid Parental Leave for new parents
Medical, dental, and vision insurance premiums are 100% paid for employees, 80% paid for dependents
Life insurance and disability benefits
Employee commuter shuttles
GoPro is an Equal Opportunity Employer.