Senior E-Commerce Program Manager
GoPro makes it easy for people to celebrate and share experiences. We believe life is more meaningful when shared. We build cameras, software, and accessories that help the world share itself in immersive and exciting ways.
GoPro is a global movement whose business is driven by shared experiences. We celebrate diversity. We practice inclusion. We foster belonging. We demand equality. And we share the experiences of individuals and communities who also hold these values as core to who they are. From Bucharest to Munich, Silicon Valley to Shenzhen, we are dedicated to building a company that reflects and honors the diverse global communities where we live, work, and play.
GoPro is looking for an experienced, talented and passionate candidate for the role of Senior E-Commerce Program Manager to join the GoPro.com team, based in our San Mateo headquarters. Were committed to better understanding our diverse global customers; we want to know who they are, what motivates them and how they connect with our products and services. Were building a new team to create online solutions that inspire, captivate and convert. The Senior E-Commerce Program Manager will play an integral role managing the delivery of multiple initiatives that push forward our customer experience, merchandising capabilities, branding and site performance, while guiding the team to achieve its highest potential.
What Youll Do
Coordinate release planning of GoPro.com team initiatives across the Business, Product Management, UX, Engineering, IT, Marketing, Creative, Accounting/Finance, Legal, and Localization teams to create schedules and project plans that will deliver high-quality solutions with high confidence in delivery date
Drive meetings between the team internally and with company stakeholders. Sample meetings include Kickoffs, Daily Stand-Ups, Stakeholder Review meetings, and Rollouts
Work with team leads to ensure that handoffs between teams are never dropped, and are transferred with clear responsibilities, ownership, and delivery expectations
Manage risk by proactively driving cross-functional leads to identify and unblock issues, track and resolve cross-team dependencies
Act as the safety-net for all E-Commerce cross-functional teams: identifying and owning all new problems, issues and roadblocks across teams as they arise, and working each issue appropriately until the proper new owner is identified
Deliver continuous, informed and transparent status updates organization-wide to ensure all stakeholders, including leadership teams, are aware of ongoing projects and their status
Foster team values and principles by encouraging/coaching the team to adhere to the processes developed by the team
Work with the Director of Program Management and other Program Managers to research, advise, define, create, and successfully roll out new and updated processes to best fit our teams and business needs
Skills Were Stoked About
8+ years of program/project management experience with a proven history delivering consumer-facing solutions/features, preferably in E-Commerce
Strong leadership experience in coordinating efforts across multiple locations and time zones
Expertise in communicating with users, first and second-party technical teams, and senior/executive management to collect requirements, evaluate alternatives, and develop processes and tools as needed to support the organization
Track record for being detail-oriented with a demonstrated ability to bootstrap new initiatives with minimal guidance, self-motivate and follow-through on projects
Excellent oral and written communication and collaboration skills
Experience using resource/project management tools in a work environment such as Jira, Smartsheets, Trello, Wrike, etc.
Experience working in a SCRUM process a plus
Fully-stocked kitchen with snacks galore
Get your very own GoPro (Mounts and accessories included)
Discounted employee stock purchase plan (ESPP)
Pre-tax and Roth 401(k) options
Discretionary Time Off
12 weeks paid Parental Leave for new parents
Medical, dental, and vision insurance premiums are 100% paid for employees, 80% paid for dependents
Life insurance and disability benefits
Employee commuter shuttles
LiveHealthy gym reimbursement
Innovative wellness programs and on-site fitness classes
GoPro is an Equal Opportunity Employer.