OTTO International, Inc
Date Posted: 12/9/2016

Inside Sales Coordinator - Custom Headwear

  • Company: OTTO International, Inc
  • Country:United States
  • State:California
  • Location: Ontario, CA
  • Required Exp: 1 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

OTTO CAP is in search of an Inside Sales Coordinator to join the team in Ontario, CA.

ABOUT OUR COMPANY //
Established in 1983, we are a nationally recognized leader in Headwear that strives to stay ahead of trends while providing the highest quality product. With thousands of active customers we strive to provide top-notch customer service, and always focus on maintaining our number one position in the Promotional Products/Apparel Industry.

JOB SUMMARY //
The primary responsibility is to process incoming custom headwear orders accurately and efficiently while providing excellent customer service.

ESSENTIAL JOB FUNCTIONS //
• Act as liaison between customers, domestic and overseas vendors, and sales representatives to ensure orders/shipping deadlines are met
• Assist customers with quotes and orders through phone calls, email, and fax communication
• Enter customer order specifications onto proprietary software to include quantity, size, codes, color, etc.
• Review orders for accuracy and completion
• Inform customer of any issues or delays, and regularly update them regarding their order including production and shipping timelines
• Advise the customer in regards to logo embroidery details (stitch count, pricing, artwork, logo placement; sew outs, and status updates, etc.)
• Communicate with design team to create order specifications, tech packs, concepts, and virtual samples to present to clients
• Check inventory to make sure requested product is available
• Coordinate with Outside Sales team to meet customer needs and answer customer inquiries
• Organize order and quote data in ERP and filing system and ensure that it is updated in a timely manner
• Verify customer information is correct and up-to-date
• Anticipate problems and develop solutions in coordination with management
• Other duties as assigned

Note: The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

REQUIREMENTS & QUALIFICATIONS //
• High school diploma or Equivalent
• 1+ years of order processing and/or customer service experience
• Strong communication and organizational skills
• Excellent attention to detail
• Strong punctuality and attendance
• Good research, analytic, and critical thinking skills with attention to detail and follow-up
• Good negotiation skills
• Excellent phone etiquette with exceptional verbal/written communication skills
• Ability to multi-task in a fast paced work environment
• Familiar with Microsoft Office in Excel, Word, Outlook, and PowerPoint
• Effective team player

TO APPLY //
Submit your brief cover letter and resume through Malakye.

Perks

Competitive Hourly Wage | Normal business hours 8:00AM to 5:00PM | Medical & Dental Health Insurance Benefits | 401K Retirement Plan with employer contribution | Paid Time Off (PTO) / Paid Vacation |

People
Date Posted: 12/9/2016

Inside Sales Coordinator - Custom Headwear

  • Company: OTTO International, Inc
  • Country:United States
  • State:California
  • Location:Ontario, CA
  • Required Exp:1 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

OTTO CAP is in search of an Inside Sales Coordinator to join the team in Ontario, CA.

ABOUT OUR COMPANY //
Established in 1983, we are a nationally recognized leader in Headwear that strives to stay ahead of trends while providing the highest quality product. With thousands of active customers we strive to provide top-notch customer service, and always focus on maintaining our number one position in the Promotional Products/Apparel Industry.

JOB SUMMARY //
The primary responsibility is to process incoming custom headwear orders accurately and efficiently while providing excellent customer service.

ESSENTIAL JOB FUNCTIONS //
• Act as liaison between customers, domestic and overseas vendors, and sales representatives to ensure orders/shipping deadlines are met
• Assist customers with quotes and orders through phone calls, email, and fax communication
• Enter customer order specifications onto proprietary software to include quantity, size, codes, color, etc.
• Review orders for accuracy and completion
• Inform customer of any issues or delays, and regularly update them regarding their order including production and shipping timelines
• Advise the customer in regards to logo embroidery details (stitch count, pricing, artwork, logo placement; sew outs, and status updates, etc.)
• Communicate with design team to create order specifications, tech packs, concepts, and virtual samples to present to clients
• Check inventory to make sure requested product is available
• Coordinate with Outside Sales team to meet customer needs and answer customer inquiries
• Organize order and quote data in ERP and filing system and ensure that it is updated in a timely manner
• Verify customer information is correct and up-to-date
• Anticipate problems and develop solutions in coordination with management
• Other duties as assigned

Note: The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

REQUIREMENTS & QUALIFICATIONS //
• High school diploma or Equivalent
• 1+ years of order processing and/or customer service experience
• Strong communication and organizational skills
• Excellent attention to detail
• Strong punctuality and attendance
• Good research, analytic, and critical thinking skills with attention to detail and follow-up
• Good negotiation skills
• Excellent phone etiquette with exceptional verbal/written communication skills
• Ability to multi-task in a fast paced work environment
• Familiar with Microsoft Office in Excel, Word, Outlook, and PowerPoint
• Effective team player

TO APPLY //
Submit your brief cover letter and resume through Malakye.

Perks

Competitive Hourly Wage | Normal business hours 8:00AM to 5:00PM | Medical & Dental Health Insurance Benefits | 401K Retirement Plan with employer contribution | Paid Time Off (PTO) / Paid Vacation |

Date Posted: 12/9/2016

Inside Sales Coordinator - Custom Headwear

  • Company: OTTO International, Inc
  • Country:United States
  • State:California
  • Location:Ontario, CA
  • Required Exp:1 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available