Manduka:
Inside Sales Manager Job in El Segundo, CA, CA
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El Segundo, CA, CA
Full-time | Customer Service, Operations, Sales - Inside
About the job
Manduka designs and develops high performance yoga gear and apparel. Soulfully engineered to enhance the practice, its legendary yoga mats, performance towels, props, bags and apparel are made with the highest quality, sustainable materials and technical innovation. Founded in 1997 and designed for and by yogis, Manduka’s purpose-driven-products are sold online, in studios and at retail locations in 65 countries to inspire the practice of yoga.
Reporting to the Yoga Studio & Fitness Sales Director, the Inside Sales Manager is responsible for driving all aspects of the inside sales department to hit sales goals for the corresponding channel. The Inside Sales Manager will be responsible for providing directional leadership and workflow metrics to the Inside Sales team, providing training and coaching inside sales techniques and strategies, monitoring and reporting on sales metrics, and managing the sales administration process. The qualified candidate will have strong leadership and coaching skills, a can-do attitude and a passion for yoga/fitness.
Responsibilities:
• Build and manage an inside sales organization that meets and exceeds both sales goals and customer experience expectations
• Ensure that the CRM process is followed and being actively driven by the inside sales team
• Monitor employee productivity and motivate team to exceed daily quotas
• Partner with marketing organization to drive customer acquisition and conversion
• Evaluate inside sales strategies and processes and recommend improvements
• Supervise team in accordance with company policies & procedures
• Provide coaching for inside sales team members and training for new team members
• Conduct employee interviews, orientations and onboarding
• Manage performance & salary reviews, and develop employee development plans
• Schedule and lead department staff meetings and workshops
• Report to senior management on sales metrics, opportunities and risks
• Manage and maintain CRM tracking, reporting, and sales tracking
• Execute monthly/weekly sales communication strategy using seasonal calendar to define activation strategies and tactics. Track and report on each strategy’s effectiveness.
Reporting to the Yoga Studio & Fitness Sales Director, the Inside Sales Manager is responsible for driving all aspects of the inside sales department to hit sales goals for the corresponding channel. The Inside Sales Manager will be responsible for providing directional leadership and workflow metrics to the Inside Sales team, providing training and coaching inside sales techniques and strategies, monitoring and reporting on sales metrics, and managing the sales administration process. The qualified candidate will have strong leadership and coaching skills, a can-do attitude and a passion for yoga/fitness.
Responsibilities:
• Build and manage an inside sales organization that meets and exceeds both sales goals and customer experience expectations
• Ensure that the CRM process is followed and being actively driven by the inside sales team
• Monitor employee productivity and motivate team to exceed daily quotas
• Partner with marketing organization to drive customer acquisition and conversion
• Evaluate inside sales strategies and processes and recommend improvements
• Supervise team in accordance with company policies & procedures
• Provide coaching for inside sales team members and training for new team members
• Conduct employee interviews, orientations and onboarding
• Manage performance & salary reviews, and develop employee development plans
• Schedule and lead department staff meetings and workshops
• Report to senior management on sales metrics, opportunities and risks
• Manage and maintain CRM tracking, reporting, and sales tracking
• Execute monthly/weekly sales communication strategy using seasonal calendar to define activation strategies and tactics. Track and report on each strategy’s effectiveness.