Roark Assistant Store Manager- Berkeley

Roark

Berkeley California


3 year(s)
Full-Time
N/A


Job Description
Roark is searching for talent to contribute to the future development of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and an entrepreneurial spirit to assist the team at our Berkeley retail store on a full-time basis.

As Key Holder you will be responsible for providing exceptional customer service while maximizing revenue within our retail environment and will hold periodic opening and closing duties at the store. You will be responsible for opening the business and setting up for a successful and/or shutting down and managing the drawer and daily revenue drop. The Key Holder is responsible for opening and closing a store. Their duties also include handling operational procedures, managing cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized. The Key Holder should have scheduling flexibility, supervisory skills, customer service orientation, and problem-solving abilities.


Areas of Responsibility

Operations/Sales/Customer Service:

• Assist the Store Manager with growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles.
• Execute standard store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Management.
• Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
• Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
• Open and Close the store following standard operating procedures for this process
• Ability to engage with new customers and build immediate and lasting rapport. Personalize customer connections by providing highest level of hospitality and customer service.
• Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high stress situations. Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion.
• Ensure the retail floor is always clean and presentable Maintain store concepts & visual standards. Assist with back of house duties including receiving and placing product.
• A positive, outgoing, high energy, entrepreneurial, sales focused attitude
• Strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, organizational abilities
• Bachelor's Degree preferred
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
• Exhibit deep and extensive product knowledge to support all client inquires, questions, and concerns; maintain consistent awareness of the competition and what Roark Revival brings to the market. Be an expert on Roark’s product lines, current fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Manage inventory and ensure the retail store is well-stocked at all times
• Support and promote the Point-of-Sale process in all areas of register procedure, protocol and policies.


Roark is searching for talent to contribute to the future development of our adventure lifestyle brand. The Assistant Store Manager will both partner and support the Retail Operations Manager in all aspects of the business operations of the Roark location in Berkeley. The ASM will help manage the entire guest experience, operations, customer flow, staff, and floor inventory as efficiently as possible. They will also inspire and lead the floor team in providing unique, innovative, and superior Customer Service to all our customers -the type of Customer Service that makes people feel welcomed, heard, and helped the way a friend would help them find what they need.

We are looking for you to lead by example in a wide range of situations, and creative to problem solve on the fly. We expect you to be entrepreneurial, creative, and hold yourself and the team accountable for a successful environment.


Areas of Responsibility included but not limited to:

Operations/Sales/Customer Service:

• Assist the Store Manager with growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles.
• Support Store Manager to Meet and/or exceed financial plan, including revenue plan, payroll budget, and overall store P&L.
• Manage and execute store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Manager.
• Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
• Be a Roark product expert, understand the customer needs, share your product knowledge and guide our customers to product selections that meet their needs.
• Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards,and discounts accurately.

People:

• Partner with the Store Manager in supervising the store team including recruiting, hiring, training, and career development. Adhere to and support a Typical Week structure and facilitate daily scheduling/zoning to support this.
• Motivate and inspire staff to approach the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.
• Maintains a Leadership presence and projects a credible and confident image; Stands out among peer group.
• Share your product and customer care knowledge with staff, provide coaching & feedback relating to product and selling techniques in order foster productivity among the store team.
• Assist with performance check-ins with staff in accordance to corporate calendar.
• Develops talent and helps others achieve their full potential; dedicates time to training and mentoring.

Events/Marketing:

• Collaborate, promote, and be present for all store events, unless otherwise approved by your manager.
• Help seek out local collaborations with relevant brands, artists, musicians and athletes to promote flagship location.

Goals:

• Assist the Store Manager to lead the sales team in its goal of giving excellent Customer Service that customer loyalty and community is built.
• Help build Roark into a better version of itself by constant tactile and process improvements to
• our overall Sales/Customer Service approach.
• Create the most unique and interesting retail store in the Bay Area that speaks to what Roarkhas stood for since its inception.
We are looking for someone with the following skills and qualifications:

Experience and Qualifications:

• Minimum of 3+ years retail experience with 1 year as an assistant store manager preferred.
• Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for
• the outdoors.
• BA or BS required.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills.
• Innate guest centric mindset.
• Shows elevated communication skills and can tailor style to suit the audience.
• Creative and adaptable team player with a winning and positive attitude.

Compensation:

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:

• Competitive compensation package (hourly with benefits)
• Discounts on the latest Roark Revival
Visit us: Roark.com