Inside Sales Representative

Intense LLC

Temecula California

2 year(s)
Full-Time
N/A
Job Description
As an Inside Sales Representative, you will help customers define their needs and guide them to the products and services that will give them the best cycling experience possible. The ideal candidate must be a strongly motivated, proactive salesperson with great communication skills, a service-oriented attitude, and experience and passion for the bike/cycling world. You’ll spend the majority of your day prospecting, following up on leads, and generating sales revenue. While technical mastery is not necessarily required, the confidence and capability to sell high-quality bikes and parts are essential.

Responsibilities:
- Build customer relationships with new and existing clients via phone calls, emails, or other forms of communication
to increase the likelihood of them buying the company's’ products, and to encourage trust and loyalty
- Follow up on cold and warm leads to further the sales process
- Understand and demonstrate the product or service to the customer
- Meet and track the sales cycle progress on a monthly and quarterly basis to make sure customer acquisition sales
goals and objectives set by the leadership team are met
- Receive and process orders via phone, email, ZenDesk and ecommerce channel
- Monitor/process ZenDesk tickets; track and assign tickets, missed/abandoned calls/voicemails/be available for live
chat
- Respond to client-specific inquiries through multiple channels, including telephone, web correspondence, ZenDesk
and email
- Monitor Shopify orders, including bike/small parts/abandoned cart
- Place dealer part orders, including order entry, processing and follow up
- Assist shipping team with order changes
- Provide support and guidance with the e-commerce sales team regarding sales, goals, prospecting, tech matters
and promotional events
- Bread financing/authorization; follow up with financing applicants and encourage sale of units
- Check desk voicemail/emails daily; return any calls/messages same-day
- Complete transactions related to customers inquiries with limited supervision while meeting timeliness and
accuracy standards
- Assists e-commerce team by answering questions or taking escalated calls/cases
- Process/respond to client emails within 24 hours; maintain a high NPS rating; For any NPS score received of 7 or
below, follow up with the customer to assist with concern and find a solution to resolve the problem and/or solve for
future orders
- Assist customer service team with “walk-in” customers
- Provide bike support and bike setup advice as needed
- Provide product information to dealers and consumers as needed
- Assist sales reps with dealer order entry when needed

Job Requirements
Skills & Attributes:
- Proven inside sales experience, preferably in the bike/motocross industry
- Strong communication skills, including listening and overcoming customer needs, wants and objections
- Strong phone presence and experience dialing dozens of calls per day
- Ability to multi-task, prioritize, and manage time effectively
- Strong knowledge of NetSuite
- Strong attention to detail
- Strong internal drive to see tasks through to completion
- Proficient in Microsoft Outlook, Excel and Word
- Ability to work in individual or group settings
- Ability to multitask and solve problems
- Willingness to learn and desire to grow with the organization
- Adaptable to frequent change

Hours & Expectations
- Work schedule: Monday–Friday, 8am–5pm; weekend shift rotation required from 8am-5pm; some holiday shifts may be required
- Hybrid working environment includes three shifts per week required in office; remaining shifts can be work from home (subject to change based on the needs of the company)
- Attend/work company-sponsored events when requested, which may include weekday and/or weekend events