Intense LLC:
Inside Sales Representative Job in Temecula, CA

As an Inside Sales Representative, you will help customers define their needs and guide them to the products and services that will give them the best cycling experience possible. The ideal candidate must be a strongly motivated, proactive salesperson with great communication skills, a service-oriented attitude, and experience and passion for the bike/cycling world. You’ll spend the majority of your day prospecting, following up on leads, and generating sales revenue. While technical mastery is not necessarily required, the confidence and capability to sell high-quality bikes and parts are essential.

Responsibilities:
- Build customer relationships with new and existing clients via phone calls, emails, or other forms of communication
to increase the likelihood of them buying the company's’ products, and to encourage trust and loyalty
- Follow up on cold and warm leads to further the sales process
- Understand and demonstrate the product or service to the customer
- Meet and track the sales cycle progress on a monthly and quarterly basis to make sure customer acquisition sales
goals and objectives set by the leadership team are met
- Receive and process orders via phone, email, ZenDesk and ecommerce channel
- Monitor/process ZenDesk tickets; track and assign tickets, missed/abandoned calls/voicemails/be available for live
chat
- Respond to client-specific inquiries through multiple channels, including telephone, web correspondence, ZenDesk
and email
- Monitor Shopify orders, including bike/small parts/abandoned cart
- Place dealer part orders, including order entry, processing and follow up
- Assist shipping team with order changes
- Provide support and guidance with the e-commerce sales team regarding sales, goals, prospecting, tech matters
and promotional events
- Bread financing/authorization; follow up with financing applicants and encourage sale of units
- Check desk voicemail/emails daily; return any calls/messages same-day
- Complete transactions related to customers inquiries with limited supervision while meeting timeliness and
accuracy standards
- Assists e-commerce team by answering questions or taking escalated calls/cases
- Process/respond to client emails within 24 hours; maintain a high NPS rating; For any NPS score received of 7 or
below, follow up with the customer to assist with concern and find a solution to resolve the problem and/or solve for
future orders
- Assist customer service team with “walk-in” customers
- Provide bike support and bike setup advice as needed
- Provide product information to dealers and consumers as needed
- Assist sales reps with dealer order entry when needed