Online Sales Representative

Temecula California
Required Experience: 3 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 12 days ago

The Online Sales Representative is a subject matter expert on the e-commerce shopping journey and the bicycle industry. This role continuously leverages insights to improve conversion rate, AOV and customer retention. S/he is highly organized and has great business acumen, with demonstrated skills in closing sales via email, live chat and phone.


⏵ Ensures all e-commerce sales targets are met or exceeded within the U.S. territory.

⏵ Close and grow sales through professional communication and interaction with current and potential customers and provide exemplary customer service throughout the sales cycle.

⏵ Prepare action plans for effective search of sales leads and prospects within the U.S. market.

⏵ Manage and interpret customer requirements – speaking with customers to understand, anticipate and meet their needs.

⏵ Maintain high customer satisfaction rating that meets company standards.

⏵ Ensure that sales pipeline remains full of qualified leads and prospects.

⏵ Creates and manages a customer value plan for existing customers that creates share and value opportunities.

⏵ Identifies advantages and compares competitor products/services.

⏵ Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.

⏵ Engage with creative team to develop strategy and opportunity for converting leads into customers.

⏵ Continuously learns about product updates, features, accessories, inventory and their benefits and communicates that knowledge to the customer.

⏵ Keeps abreast of product applications, technical services, market conditions, competitive activities, promotional trends.

⏵ Learn to overcome objections; ask for the sale; complete sales; explain and offer warranties and finance.

⏵ Demonstrate behaviors consistent with Company's Values in all interactions with customers, coworkers and vendors.


⏵ Must have 3 years + proven sales experience.

⏵ Mountain Bike and Industry knowledge a must

⏵ Excellent communication, customer service, and problem-solving skills.

⏵ Ability to communicate in a clear and concise manner in written and verbal communication channels.

⏵ Strong organization skills, able to multi-task and manage time to meet frequently changing deadlines in a fast-paced environment.

⏵ Outgoing personality and willing to work with the public daily.

⏵ Proficient computer and internet skills.

⏵ Confidence in your ability to be successful.

⏵ A desire to work in a commission, performance-based environment.

⏵ Must be a strong closer with the ability to ask for the sale and follow through.

⏵ Bilingual a PLUS!

⏵ E-commerce experience a must.

⏵ Experience with Shopify E-commerce platform preferred.

Please submit resume and brief cover letter through