Brooks Sports, Inc.:
Retail Runner Experience Specialist Job in Seattle, VT
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Seattle, VT
Full-time | Development - Product
About the job
Who We Are:
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job:
In this corporate position as the Retail Runner Experience Specialist at Brooks, you will provide industry-leading customer service to our retail partners and sales representatives by assisting them in selection of order management for their respective territory. You will provide professional support and a superior customer experience to inspire everyone to run and be active!
Responsibilities:
! Deliver positive timely solutions to all customer’s questions and concerns.
! Provide product pricing and availability quotes.
! Process orders and returns.
! Communicate with customers via phone and email.
! Manage time effectively by prioritizing and multi-tasking.
! Track and report recurring problems and act as a problem identifier and solver.
! Monitor customer orders and provide sales and retailers with the needed updates.
! Work with credit to resolve invoicing errors.
! Other duties as assigned.
Qualifications:
! Bachelor’s degree or equivalent experience preferred.
! 2+ years customer service experience preferred.
! Knowledge of athletic footwear, athletic apparel, and sports bras preferred.
! Strong interpersonal skills and the ability to deal with adverse situations positively.
! Computer proficiency: Word, Excel, Outlook, and Salesforce (Required).
! Accuracy in typing, spelling and grammar.
! Proven ability to work effectively independently as well as with a team.
! Ability to work in a fast-paced environment while maintaining a positive attitude.
! Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
! Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
! Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another.
! Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
! Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary.
! Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.
! Embraces and lives the Brooks values!
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
Apply for this job
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job:
In this corporate position as the Retail Runner Experience Specialist at Brooks, you will provide industry-leading customer service to our retail partners and sales representatives by assisting them in selection of order management for their respective territory. You will provide professional support and a superior customer experience to inspire everyone to run and be active!
Responsibilities:
! Deliver positive timely solutions to all customer’s questions and concerns.
! Provide product pricing and availability quotes.
! Process orders and returns.
! Communicate with customers via phone and email.
! Manage time effectively by prioritizing and multi-tasking.
! Track and report recurring problems and act as a problem identifier and solver.
! Monitor customer orders and provide sales and retailers with the needed updates.
! Work with credit to resolve invoicing errors.
! Other duties as assigned.
Qualifications:
! Bachelor’s degree or equivalent experience preferred.
! 2+ years customer service experience preferred.
! Knowledge of athletic footwear, athletic apparel, and sports bras preferred.
! Strong interpersonal skills and the ability to deal with adverse situations positively.
! Computer proficiency: Word, Excel, Outlook, and Salesforce (Required).
! Accuracy in typing, spelling and grammar.
! Proven ability to work effectively independently as well as with a team.
! Ability to work in a fast-paced environment while maintaining a positive attitude.
! Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
! Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
! Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another.
! Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
! Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary.
! Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.
! Embraces and lives the Brooks values!
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
Apply for this job