Brooks Sports, Inc.:
Customer Service Rep & Office Coordinator - France (les Milles, Aix-en-Provence) Job in Les Milles, VT
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Les Milles, VT
Full-time
About the job
Who We Are:
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job:
Brooks Customer Service team members live and breathe Run Happy. With a service model centered around providing best in class service, they celebrate the run through each interaction with the customer. The Customer Service Specialist is responsible for supporting retailers in managing their business through order processing, tracking, and review, as well as product explanation. In addition, he/she will build strong relationships with our retailers in order to serve as a listening ear to the valuable insights and feedback they provide on our products and brand.
Ensures the French office runs smoothly at all times. He/she will be responsible of processing and filing correctly all invoices, documents and contracts for Brooks France.
Your Responsibilities:
! Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers
! Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner.
! Ensure futures orders are shipped timely and accurately.
! Place fill in orders as well as provide information on inventory availability to accounts and sales reps.
! Issue RA numbers and defective credits as needed.
! Communicate an account’s shipping and packing requirements to the warehouse.
! Proactively communicate with Sales Management regarding large order cancelations
! Be the first point of contact at France office and manage office daily activities including vendors, handling mail, and all shared office space.
! Responsible for clerical and administrative functions such as processing invoices and expense claims; processing and filing documents and contracts; managing car fleet and travel bookings.
! Track operating expenses and report variances for Country Manager and EMEA Finance team.
! Partner with the Country Manager on developing communications: including presentations, internal company and external partner communications.
! Other projects as required.
! Maintain customer database, answer inquiries/troubleshoot
! Communicate changes for an account to the appropriate party(s); i.e. billing or shipping address as changed, new phone number or email address
! Provide accounts/consumers with information on our apparel and footwear lines and be able to help a customer determine which product is best for them. Help a consumer find a retail location in their area
! Work with Credit to resolve invoicing issues. Fill out credit memos/debit memos as needed
! Perform special projects and additional duties as assigned
! Complete reports as requested by sales and management
! Other duties as assigned
Your Qualifications:
! High school diploma is required.
! 1 - 3 years customer service experience preferred.
! Fluent in French and good level in English level needed.
! Computer proficiency in Word, Excel, Outlook.
! Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
! Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
! Ability to interact effectively and professionally with all levels of the organization.
! Strong ability to positively deal with adverse situations.
! Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
! Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary.
! Unwavering demonstration of Brooks’ corporate values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving!
By submitting this application, you expressly make the following representations and warranties and give your consents as described below:
Brooks Sports, Inc. collects your personal data for the purposes of managing Brooks Sports, Inc.'s recruitment related activities as well as for organizational planning purposes globally. Consequently, Brooks Sports, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.
Brooks Sports, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Brooks Sports, Inc. has international sites and Brooks Sports, Inc. uses resources located throughout the world. Brooks Sports, Inc. may from time to time also use third parties to act on Brooks Sports, Inc.'s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Brooks Sports, Inc. group of companies as well as to third parties acting on Brooks Sports, Inc.'s behalf, including also transfers to servers and databases outside the country where you provided Brooks Sports, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
Apply for this job
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job:
Brooks Customer Service team members live and breathe Run Happy. With a service model centered around providing best in class service, they celebrate the run through each interaction with the customer. The Customer Service Specialist is responsible for supporting retailers in managing their business through order processing, tracking, and review, as well as product explanation. In addition, he/she will build strong relationships with our retailers in order to serve as a listening ear to the valuable insights and feedback they provide on our products and brand.
Ensures the French office runs smoothly at all times. He/she will be responsible of processing and filing correctly all invoices, documents and contracts for Brooks France.
Your Responsibilities:
! Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers
! Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner.
! Ensure futures orders are shipped timely and accurately.
! Place fill in orders as well as provide information on inventory availability to accounts and sales reps.
! Issue RA numbers and defective credits as needed.
! Communicate an account’s shipping and packing requirements to the warehouse.
! Proactively communicate with Sales Management regarding large order cancelations
! Be the first point of contact at France office and manage office daily activities including vendors, handling mail, and all shared office space.
! Responsible for clerical and administrative functions such as processing invoices and expense claims; processing and filing documents and contracts; managing car fleet and travel bookings.
! Track operating expenses and report variances for Country Manager and EMEA Finance team.
! Partner with the Country Manager on developing communications: including presentations, internal company and external partner communications.
! Other projects as required.
! Maintain customer database, answer inquiries/troubleshoot
! Communicate changes for an account to the appropriate party(s); i.e. billing or shipping address as changed, new phone number or email address
! Provide accounts/consumers with information on our apparel and footwear lines and be able to help a customer determine which product is best for them. Help a consumer find a retail location in their area
! Work with Credit to resolve invoicing issues. Fill out credit memos/debit memos as needed
! Perform special projects and additional duties as assigned
! Complete reports as requested by sales and management
! Other duties as assigned
Your Qualifications:
! High school diploma is required.
! 1 - 3 years customer service experience preferred.
! Fluent in French and good level in English level needed.
! Computer proficiency in Word, Excel, Outlook.
! Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
! Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
! Ability to interact effectively and professionally with all levels of the organization.
! Strong ability to positively deal with adverse situations.
! Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
! Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary.
! Unwavering demonstration of Brooks’ corporate values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving!
By submitting this application, you expressly make the following representations and warranties and give your consents as described below:
Brooks Sports, Inc. collects your personal data for the purposes of managing Brooks Sports, Inc.'s recruitment related activities as well as for organizational planning purposes globally. Consequently, Brooks Sports, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.
Brooks Sports, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Brooks Sports, Inc. has international sites and Brooks Sports, Inc. uses resources located throughout the world. Brooks Sports, Inc. may from time to time also use third parties to act on Brooks Sports, Inc.'s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Brooks Sports, Inc. group of companies as well as to third parties acting on Brooks Sports, Inc.'s behalf, including also transfers to servers and databases outside the country where you provided Brooks Sports, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
Apply for this job