Brooks Sports, Inc.:
Manager, Consumer Insights Design Research Job in Seattle, VT
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Seattle, VT
Full-time | Demand Planning
About the job
Who We Are:
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job:
The Run-Sight Lab is the consumer insights team at Brooks. The team applies design thinking and a mixed-method research approach to unlock the key wants and needs of all who run. The Run-Sight Lab works to anticipate future needs of runners, empower internal teams with deep insights and recommendations to create innovative products and strategies, and inform decisions to help the brand adapt to shifts in the market.
As Manager, Runner Insights Research Design, you will own and craft ethnographic research design methods to help us get closer to our runners and experience the world through their eyes. You are able to take key findings and insights identified from research and translate them into immediate action to solve problems for the runner. As a true innovator, you know how to lead others through ambiguity and frame strategic solutions to complex problems.
You will manage a team of design researchers, from associate to senior level, leading them in the craft of consumer insights research, ideation, testing, and storytelling and visualization of ideas in analog, digital and virtual prototypes to test and learn. This role will influence cross-functionally to ensure the Run-Sight design vision and language are reflected across projects. You will also be immersed in projects and contribute to project work alongside qualitative and quantitative researchers. You will build the Run-Sight Lab visual design language and ensure design continuity on all Run-Sight Lab outputs. You act as a mentor and a leader by sharing experiences and knowledge with other members of the Run Insights Lab team.
Responsibilities:
! Manage, mentor and develop the global runner insights design research team.
! Coach a team of design researchers to find ways to take complex problems and insights and turn them into opportunities to create solutions and innovate for the customer.
! Partner closely with the Run-Sight Lab qualitative and quantitative research managers to build the Run-Sight Lab strategy and drive research projects from brief to presentation to ensure alignment and productivity.
! Build the 5-year Runner Insights design strategy to scale with the organization and deliver design direction, prototype creation and testing, and storytelling to improve decision making and guide product and marketing roadmaps.
! Lead and oversee the innovation side of the team’s research, taking insights and putting them into action by creating and testing prototypes to solve for runners’ wants and needs.
! Continuously look for opportunities to evolve how we design research, ideation, prototype creation and testing, and report insights, recommendations, and strategy to influence innovation at the company.
! As part of the Runner Insight Lab Research management team, lead the evolution of our research methodologies and establish and evangelize best practices across the team.
! As a leader on the Run-site management team be proactive in maintaining and improving team culture identifying gaps and delivering solutions to address opportunities for improvement.
! Build and maintain assets, methodologies, reporting standards, and prototyping tools.
! Seek and manage research vendors and partners.
! Work closely with business stakeholders and be the lead resource for generating ad hoc reports and presenting related insights that enable the organization to be agile and responsive to new opportunities.
! Utilize your deep understanding of the business, the roadmap and priorities to use insights to solve for business questions/problems.
! Collaborate with business teams to design, implement, deliver, and/or analyze concepts to produce actionable and strategic insights and recommendations to the brand.
! Ownership of Run-site Design team work product to ensure the work is sound and quality is ready to be presented to leadership.
! Provide exceptional customer service through professionalism, ownership and initiative.
! Collaborate with multiple teams in a fast-paced environment in an entrepreneurial and innovation focused setting.
! Communicate effectively with both technical and nontechnical stakeholders both written and via presentations.
Qualifications:
! 7+ years experience in design research on a human-centered design, innovation, or consumer insights research team preferred.
! 3+ years lead or management experience
! 3+ years experience using applications such as Figma, Illustrator, Sketch, Adobe XD, Invision and Zeplin required???
! Proven ability to sift through data, identify critical information, synthesize, and design creative solutions
! Strong presentation skills, and excellent written and verbal communication skills, including stakeholder management, backlog management, and demonstrated cross-functional alignment.
! Experience working throughout the research innovation process, from scoping research to developing solutions and recommending strategy.
! Skilled in reporting and data visualization
! Experience managing vendor partner relationships
! Expertise in pursuing efforts that integrate capabilities that result in unique insights.
! Embraces and lives the Brooks values!
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
Apply for this job
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job:
The Run-Sight Lab is the consumer insights team at Brooks. The team applies design thinking and a mixed-method research approach to unlock the key wants and needs of all who run. The Run-Sight Lab works to anticipate future needs of runners, empower internal teams with deep insights and recommendations to create innovative products and strategies, and inform decisions to help the brand adapt to shifts in the market.
As Manager, Runner Insights Research Design, you will own and craft ethnographic research design methods to help us get closer to our runners and experience the world through their eyes. You are able to take key findings and insights identified from research and translate them into immediate action to solve problems for the runner. As a true innovator, you know how to lead others through ambiguity and frame strategic solutions to complex problems.
You will manage a team of design researchers, from associate to senior level, leading them in the craft of consumer insights research, ideation, testing, and storytelling and visualization of ideas in analog, digital and virtual prototypes to test and learn. This role will influence cross-functionally to ensure the Run-Sight design vision and language are reflected across projects. You will also be immersed in projects and contribute to project work alongside qualitative and quantitative researchers. You will build the Run-Sight Lab visual design language and ensure design continuity on all Run-Sight Lab outputs. You act as a mentor and a leader by sharing experiences and knowledge with other members of the Run Insights Lab team.
Responsibilities:
! Manage, mentor and develop the global runner insights design research team.
! Coach a team of design researchers to find ways to take complex problems and insights and turn them into opportunities to create solutions and innovate for the customer.
! Partner closely with the Run-Sight Lab qualitative and quantitative research managers to build the Run-Sight Lab strategy and drive research projects from brief to presentation to ensure alignment and productivity.
! Build the 5-year Runner Insights design strategy to scale with the organization and deliver design direction, prototype creation and testing, and storytelling to improve decision making and guide product and marketing roadmaps.
! Lead and oversee the innovation side of the team’s research, taking insights and putting them into action by creating and testing prototypes to solve for runners’ wants and needs.
! Continuously look for opportunities to evolve how we design research, ideation, prototype creation and testing, and report insights, recommendations, and strategy to influence innovation at the company.
! As part of the Runner Insight Lab Research management team, lead the evolution of our research methodologies and establish and evangelize best practices across the team.
! As a leader on the Run-site management team be proactive in maintaining and improving team culture identifying gaps and delivering solutions to address opportunities for improvement.
! Build and maintain assets, methodologies, reporting standards, and prototyping tools.
! Seek and manage research vendors and partners.
! Work closely with business stakeholders and be the lead resource for generating ad hoc reports and presenting related insights that enable the organization to be agile and responsive to new opportunities.
! Utilize your deep understanding of the business, the roadmap and priorities to use insights to solve for business questions/problems.
! Collaborate with business teams to design, implement, deliver, and/or analyze concepts to produce actionable and strategic insights and recommendations to the brand.
! Ownership of Run-site Design team work product to ensure the work is sound and quality is ready to be presented to leadership.
! Provide exceptional customer service through professionalism, ownership and initiative.
! Collaborate with multiple teams in a fast-paced environment in an entrepreneurial and innovation focused setting.
! Communicate effectively with both technical and nontechnical stakeholders both written and via presentations.
Qualifications:
! 7+ years experience in design research on a human-centered design, innovation, or consumer insights research team preferred.
! 3+ years lead or management experience
! 3+ years experience using applications such as Figma, Illustrator, Sketch, Adobe XD, Invision and Zeplin required???
! Proven ability to sift through data, identify critical information, synthesize, and design creative solutions
! Strong presentation skills, and excellent written and verbal communication skills, including stakeholder management, backlog management, and demonstrated cross-functional alignment.
! Experience working throughout the research innovation process, from scoping research to developing solutions and recommending strategy.
! Skilled in reporting and data visualization
! Experience managing vendor partner relationships
! Expertise in pursuing efforts that integrate capabilities that result in unique insights.
! Embraces and lives the Brooks values!
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
Apply for this job