Who We Are:
Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Connect with People, Innovate for our Customer, Compete as a Team, Build Trust, Have Fun & Bring Passion, and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.
As the Credit and Collections Coordinator at Brooks, you will be a member of our high-performing Credit Team, providing "Simply the Best" customer service! You will will work with retail customers through regular monitoring of accounts, establishing workable payment schedules and providing ongoing support in other areas. You will also assist in processing credit applications and approving new accounts. In this role you will work closely with Customer Service, external Sales Representatives, and the Sales team to relay important account information pending orders; assist customers with online bill payment portal enrollment, troubleshoot any issues that arise and research customer disputes to resolution and document root cause.
⏵ Monitor accounts on credit hold, along with those that exceed limits; must be able to make quick decisions that promote growth and reduce exposure to potential defaults
⏵ Contact customers regarding past due balances and/or changes in their shipping status
⏵ Establish a fair but equitable payment schedule for slow paying customers
⏵ Frequent reconciliation of accounts receivable activities and resolution of discrepancies, unmatched cash and disputed balances
⏵ Generate weekly payment reminder report
⏵ Send out weekly credit hold report to Sales Management, Sales Representatives and Finance Management teams
⏵ Prepare and review accounts with the Credit Supervisor.
⏵ Recommend accounts for collections or those to be reserved for potential bad debt loss
⏵ Assist customers in the online billing enrollment process
⏵ Assist with processing new credit applications and approving new accounts.
⏵ Determine credit worthiness of customers through credit investigation as outlined in the company’s credit policy
⏵ Associates degree in accounting or related field a plus, or equivalent work experience
⏵ 1+ years’ experience in the credit or related industry field preferred
⏵ Excellent customer service skills
⏵ Highly motivated, focused, and goal oriented
⏵ Ability to use good judgment in making credit decisions
⏵ Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
⏵ Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
⏵ Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
⏵ A strong individual contributor with the ability to work independently with minimal supervision, but also the ability to work and collaborate as part of a team.
⏵ Computer proficiency: Excel, Word, Outlook
⏵ Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
⏵ Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.
⏵ Embraces and lives the Brooks values!
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
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