Who We Are:
Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Connect with People, Innovate for our Customer, Compete as a Team, Build Trust, Have Fun & Bring Passion, and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.
As the Brooks Assistant Trailhead Store Manager – Product and Operations you will work closely with the Trailhead Store Manager and Assistant Trailhead Sales and Community Manager to lead the Brooks flagship store team and represent the best of the brand to our consumers and business partners. This high visibility role will be part of the store management team responsible for delivering the level of service our runners have come to expect from the Brooks brand. Your primary responsibility will be to ensure smooth store operations. You will create staff schedules and work with the Store Manager to maintain and conduct physical inventories and promote sales and selling to amplify the brand. You will also assist the Store Manager to ensure the team is fully trained on the operation of the store including opening, closing, biomechanical fit process, and providing exceptional “Run Happy” service to everyone who comes through the door. You will be the resident product expert and lead the training of store staff on product knowledge. You and your entire team are Brooks brand ambassadors.
⏵ Partner with the Store Manager to:
⏵ Lead the overall operation of the Brooks flagship store.
⏵ Coach the store team to provide a premium level of service that brings the best of the brand to everyone, regardless of ability level, by providing amazing service and training, and coaching the store team to serve our consumers like no other brand can.
⏵ Encourage an environment of sharing excitement about the run, storytelling, and supporting people’s efforts to “Live Brooks” through being active and staying healthy.
⏵ Drive sales to meet established revenue, margin, and expense targets.
⏵ Develop innovative grassroots community events and programs from the Trailhead.
⏵ Create store schedules for effective staffing before, during, and after business hours.
⏵ Support Store Manager with daily operations including monitoring store cleaning and operations supplies and placeing all supply orders.
⏵ Place inventory orders and partner with the Brooks Distribution center to manage inventory flow when the Store Manager is on Scheduled PTO.
⏵ Manage back end responsibilities for returned unsellable product.
⏵ Develop and facilitate quarterly product training for sales associates.
⏵ Work the sales floor. Be an expert at product knowledge, driving sell-through, and service-oriented storytelling.
⏵ Manage Trailhead Instagram and Facebook accounts by posting product and event information to engage the community twice per week. Partner with Social Media team and Traihead management for content.
⏵ Provide feedback and analysis to the Store Manager and Retail Operations Manager on a regular basis to ensure the store is operating at the high level of service and performance that Brooks expects.
⏵ Bachelor’s Degree in sales, marketing, business administration, or related field preferred
⏵ 3+ years of retail experience
⏵ 1 year of leadership/management experience within the retail industry, preferred
⏵ Knowledge of retail math, inventory management, turn, gross-margin, open to buy, product merchandising and retail selling skills, preferred
⏵ Highly-motivated and energetic with an enthusiastic, “Run Happy” attitude
⏵ Knowledge of performance athletic footwear/apparel/accessories and their related technologies
⏵ Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
⏵ Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships across the store and company.
⏵ Ability to successfully lead independently or alongside the store manager.
⏵ Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
⏵ Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
⏵ Demonstration of innovation and initiative - always looking at improving processes while also displaying a willingness to dive into the details and help out wherever necessary.
⏵ Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.
⏵ Ability to lift packages up to 50 lbs.
⏵ Embraces and lives the Brooks values!
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
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