Brooks Sports, Inc.:
Customer Service Representative | French Speaker Job in Burlington, VT
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Burlington, VT
Full-time
About the job
Who We Are:
Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Connect with People, Innovate for our Customer, Compete as a Team, Build Trust, Have Fun & Bring Passion, and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.
Your Job:
As a B2C Customer Service Representative, French & English speaker you will be responsible for providing industry-leading customer service to our direct consumers - mainly in France, Belgium, UK & Ireland, by assisting in selection and ordering of our products, handling questions via various media and providing assistance for returns and credits.
Your Responsibilities:
! Seek positive timely solutions to all B2C customer’s questions and concerns
! Communicate with customers via phone, chat, email and social media
! Quote product pricing and availability to the end consumer
! Process returns
! Track and report recurring problems and act as a problem identifier and solver
! Monitor customer orders through web channels
! Daily release and fraud checks of eCommerce orders
! Work with credit to resolve invoicing errors
! Collaborate with the EMEA Ecommerce team on Product availability, merchandizing, complaints concerning website and/or processes
! Manage Brooks’ True Blue guarantee purchased thru our own website and other channels
! Other duties as assigned.
Your Qualifications:
! Bachelor degree or equivalent experience required
! 1+ years customer service experience preferred
! Proficient French speaker with a basic cultural knowledge for the area you are responsible for.
! Fluency in English
! Knowledge of athletic footwear, athletic apparel, and sports bras preferred
! Computer proficiency: Word, Excel, Outlook, Social Media
! Proven ability to work effectively independently as well as with a team
! Embraces and lives the Brooks values!
Please note that this is a temporary role for 3 months, to support our Customer Service EMEA team
Please submit your CV and motivation in English
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
Apply for this job
Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Connect with People, Innovate for our Customer, Compete as a Team, Build Trust, Have Fun & Bring Passion, and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.
Your Job:
As a B2C Customer Service Representative, French & English speaker you will be responsible for providing industry-leading customer service to our direct consumers - mainly in France, Belgium, UK & Ireland, by assisting in selection and ordering of our products, handling questions via various media and providing assistance for returns and credits.
Your Responsibilities:
! Seek positive timely solutions to all B2C customer’s questions and concerns
! Communicate with customers via phone, chat, email and social media
! Quote product pricing and availability to the end consumer
! Process returns
! Track and report recurring problems and act as a problem identifier and solver
! Monitor customer orders through web channels
! Daily release and fraud checks of eCommerce orders
! Work with credit to resolve invoicing errors
! Collaborate with the EMEA Ecommerce team on Product availability, merchandizing, complaints concerning website and/or processes
! Manage Brooks’ True Blue guarantee purchased thru our own website and other channels
! Other duties as assigned.
Your Qualifications:
! Bachelor degree or equivalent experience required
! 1+ years customer service experience preferred
! Proficient French speaker with a basic cultural knowledge for the area you are responsible for.
! Fluency in English
! Knowledge of athletic footwear, athletic apparel, and sports bras preferred
! Computer proficiency: Word, Excel, Outlook, Social Media
! Proven ability to work effectively independently as well as with a team
! Embraces and lives the Brooks values!
Please note that this is a temporary role for 3 months, to support our Customer Service EMEA team
Please submit your CV and motivation in English
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
Apply for this job