Marmot:
Marmot Key Accounts Coordinator Job in Rohnert Park, CA (Sonoma / Petaluma / Santa Rosa Area), CA
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Rohnert Park, CA (Sonoma / Petaluma / Santa Rosa Area), CA
Full-time | Customer Service, Operations, Sales - Inside
About the job
Jarden Technical Apparel (JTA), a division of Newell Brands (NYSE: NWL), is a globally-recognized designer, developer, marketer and retailer of high-performance technical apparel and equipment with a portfolio of brands that includes Marmot®, ExOfficio® and Zoot®.
Our core values of People Product Planet represent our commitment to innovation, quality, authenticity, continuous improvement, community and sustainability. We offer a competitive total compensation, health and wellness package and a down-to-earth, collaborative and engaging work environment.
Embark on your next adventure at Jarden Technical Apparel!
Responsibilities:
The Wholesale Key Accounts Coordinator (KAC) provides ongoing customer service support to key North America customers in the Sporting Goods retail channel for Marmot. This position coordinates order processing as well as sample and promotional materials, manages export processes and monitors order deadlines through the creation and maintenance of spreadsheets. The incumbent effectively manages multiple shifting priorities and deliverables.
SAP SD Order Processing:
- Accurately enter orders and review minimum quantity and pricing with high attention to detail.
- Prepare acknowledgements and confirmations to retailers regarding dropped styles, not available styles, changes to product, latest availability, delays in delivery, and any other information needed for orders on a scheduled basis.
- Advocate within Marmot to troubleshoot on order status and fulfillment issues.
- Work with Key Accounts Manager to resolve customer questions regarding orders, shipments, products and availability.
- Respond to availability requests and process all reorders.
- Monitor shipments, orders and identify logistical problems to ensure product is allocated, picked and shipped by the specified date.
- Verify, release and report on outbound shipments, including exit date, shipping mode, tracking numbers and copies of export documentation.
- Track shipments as needed, especially shipments sent via Federal Express, DHL, or UPS.
- Keep in close contact with the Distribution Center to ensure on time shipments and to expedite or trace missing or delayed orders.
- Communicate shipping requirements for each retailer to warehouse in writing.
- Notify freight forwarders of arrival date, time and location to schedule pickup.
- Prepare Debit/Credit memos for accounting as required for order errors.
- Create Return Authorizations for non-warranty goods returned from distributors.
Data Management and Reporting:
- EDI Import and management of PRES orders, including validation against season template as provided by the Key Accounts Manager.
- Ship to Forecast report preparation.
- Prepare the Article Creation file twice per season to enable the key accounts to enable key accounts to place initial season assortment forecasts.
- Create pick tickets based on allocation percentages determined by the Key Accounts Manager.
- Support the Charge-back reconciliation process.
- Prepare reports that monitor sales and delivery to assess product and customer performance.
- Prepare and maintain the Shipping Report.
- Prepare and maintain spreadsheets that track preseason orders, reorders, and cancellations.
- Maintain Distributor files with contact info, addresses and shipping requirements.
Administrative:
- Work with Key Accounts team to prepare and distribute sales meeting and tradeshow materials, including marketing CD’s and sales meeting handouts.
- Type, fax, email, file and photocopy as needed to maintain accurate and organized documentation.
Our core values of People Product Planet represent our commitment to innovation, quality, authenticity, continuous improvement, community and sustainability. We offer a competitive total compensation, health and wellness package and a down-to-earth, collaborative and engaging work environment.
Embark on your next adventure at Jarden Technical Apparel!
Responsibilities:
The Wholesale Key Accounts Coordinator (KAC) provides ongoing customer service support to key North America customers in the Sporting Goods retail channel for Marmot. This position coordinates order processing as well as sample and promotional materials, manages export processes and monitors order deadlines through the creation and maintenance of spreadsheets. The incumbent effectively manages multiple shifting priorities and deliverables.
SAP SD Order Processing:
- Accurately enter orders and review minimum quantity and pricing with high attention to detail.
- Prepare acknowledgements and confirmations to retailers regarding dropped styles, not available styles, changes to product, latest availability, delays in delivery, and any other information needed for orders on a scheduled basis.
- Advocate within Marmot to troubleshoot on order status and fulfillment issues.
- Work with Key Accounts Manager to resolve customer questions regarding orders, shipments, products and availability.
- Respond to availability requests and process all reorders.
- Monitor shipments, orders and identify logistical problems to ensure product is allocated, picked and shipped by the specified date.
- Verify, release and report on outbound shipments, including exit date, shipping mode, tracking numbers and copies of export documentation.
- Track shipments as needed, especially shipments sent via Federal Express, DHL, or UPS.
- Keep in close contact with the Distribution Center to ensure on time shipments and to expedite or trace missing or delayed orders.
- Communicate shipping requirements for each retailer to warehouse in writing.
- Notify freight forwarders of arrival date, time and location to schedule pickup.
- Prepare Debit/Credit memos for accounting as required for order errors.
- Create Return Authorizations for non-warranty goods returned from distributors.
Data Management and Reporting:
- EDI Import and management of PRES orders, including validation against season template as provided by the Key Accounts Manager.
- Ship to Forecast report preparation.
- Prepare the Article Creation file twice per season to enable the key accounts to enable key accounts to place initial season assortment forecasts.
- Create pick tickets based on allocation percentages determined by the Key Accounts Manager.
- Support the Charge-back reconciliation process.
- Prepare reports that monitor sales and delivery to assess product and customer performance.
- Prepare and maintain the Shipping Report.
- Prepare and maintain spreadsheets that track preseason orders, reorders, and cancellations.
- Maintain Distributor files with contact info, addresses and shipping requirements.
Administrative:
- Work with Key Accounts team to prepare and distribute sales meeting and tradeshow materials, including marketing CD’s and sales meeting handouts.
- Type, fax, email, file and photocopy as needed to maintain accurate and organized documentation.