Dainese USA:
Inside Sales / Customer Service Associate Job in Costa Mesa, CA, CA
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Costa Mesa, CA, CA
Full-time | Customer Service, Operations, Sales - Inside
$45,000 - $65,000 annual
About the job
Dainese USA, Inc is currently looking for an ambitious, goal-driven Inside Sales / Customer Service Associate to support our team and contribute to the growth of our innovative, globally recognized brands Dainese and AGV.
** Must have at least 3 years of experience in Inside Sales or Customer Service to be considered for this role. **
You will be responsible for but not limited to the following:
• Provide excellent support and assistance to Key Accounts, Dealers, Distributors and our own e-commerce platform
• Keep accounts updated, enter orders and manage backorders through our operational system MICROSOFT AX and our CRM Hubspot
• Manage/update all internal sales forms (dealer applications, Price lists, discounts, special terms etc.)
• Monitor inventory levels and make recommendations to upper management to re-supply inventory shortages and reduce inventory overages
• Answer consumer questions via phone and e-mail
• Work in team with the Outside sales department
• Work in team with Warehouse and Warranty Dept.
• Use sales experience, product knowledge and persuasive skills to maximize sales opportunities
• Become knowledgeable of Dainese and AGV product and maintain that knowledge as product evolves and be able to train Dealers and Sales Representatives
• Review all credit hold accounts and work closely with A/R to insure payments are made promptly
• Follow up on Customer and Dealer service issues
• Provide assistance and editing Dainese marketing tools, press releases, etc.
• Participate to events, trade shows and showcases.
** Must have at least 3 years of experience in Inside Sales or Customer Service to be considered for this role. **
You will be responsible for but not limited to the following:
• Provide excellent support and assistance to Key Accounts, Dealers, Distributors and our own e-commerce platform
• Keep accounts updated, enter orders and manage backorders through our operational system MICROSOFT AX and our CRM Hubspot
• Manage/update all internal sales forms (dealer applications, Price lists, discounts, special terms etc.)
• Monitor inventory levels and make recommendations to upper management to re-supply inventory shortages and reduce inventory overages
• Answer consumer questions via phone and e-mail
• Work in team with the Outside sales department
• Work in team with Warehouse and Warranty Dept.
• Use sales experience, product knowledge and persuasive skills to maximize sales opportunities
• Become knowledgeable of Dainese and AGV product and maintain that knowledge as product evolves and be able to train Dealers and Sales Representatives
• Review all credit hold accounts and work closely with A/R to insure payments are made promptly
• Follow up on Customer and Dealer service issues
• Provide assistance and editing Dainese marketing tools, press releases, etc.
• Participate to events, trade shows and showcases.