Seea, a passion-forward swimwear company, is hiring a full-time Customer Service Representative to join our family in San Clemente, CA.
ABOUT SEEA //
Seea makes innovative products that redefine the modern women’s surf brand, born from a new cultural era that revives the spirit of surfing for fun and creative expression.
The brand was founded to create high quality, domestically made swimwear that is both technically functional and uniquely stylish for surfing and other water activities. Our goal is for women to enjoy playing in the ocean worry-free, and feel like their natural elegance, beauty and personality is reflected in what they are wearing. Seea is continually challenging the status quo inside and out through business and operation practices that rewards creative problem solving and impeccable execution, while crafting revolutionary designs and inspiring content.
Just like our discerning customers, we’re on the hunt for the unique: individuals who are independent, flexible, and thrive on helping to build a brand that’s worth believing in. Garment manufacturing is an inherently wasteful process but we believe in making choices that protect natural resources and are socially responsible as much as possible. We love what we do and cultivate a fun working environment that is collaborative, community-oriented, passionate, and inclusive.
POSITION SUMMARY //
The Customer Service Representative position is an important part of the family and direct link of the brand to our customers. You’ll practice our company values through excellent action, service and communication and treat our customers as any customer would hope to be treated – with respect, kindness and gratitude in mind.
We’re looking for an enthusiastic & energetic customer service expert. The ideal candidate takes pride in helping people, solving problems, and making customers feel special and appreciated.
The primary responsibilities of this position will be to interact with e-commerce customers on a daily basis via phone, email, and chat. You’ll help existing and future customers find the suit that’s best for them. As shopping for swimwear online can be a challenge, one of the most important duties of this position is to translate customer feedback and size information into accurate purchase suggestions. Other basic but important duties include resolving complaints, processing returns and exchanges, and fulfilling orders as necessary.
Customer Service is by no means a dead-end job – We’re looking for a dynamic, multi-faceted person who has aspirations to grow professionally, as this position provides a path for upward mobility as our business evolves.
KEY RESPONSIBILITIES //
1.) Customer Service
-Respond promptly to direct customer inquiries via telephone and email
-Translate customer feedback and size information into accurate purchase suggestions
-Interact directly with customers via live web chat
-Verify orders tagged as suspicious or fraudulent
-Approve/deny return requests as per return policy
-Resolve customer complaints / issues
2.) Order Fulfillment & Inventory Control
-Work with warehouse staff to manage outbound order flow & invoicing
-Work with warehouse staff to maintain accurate inventory levels
-Help process returned merchandise, as needed
-Help fulfill & ship orders, as needed
3.) Data Management & Evaluation
-Prepare and distribute monthly customer activity reports with details of inquiries, comments and complaints
-Identify specific issues and opportunities to improve existing products
-Analyze customer feedback and identify needs for future products
-Provide feedback on the efficiency of the customer service process
EDUCATION & EXPERIENCE QUALIFICATIONS //
⏵ 1-2 years previous customer service experience required with thorough knowledge of customer service principles and practices
⏵ Retail experience desired, but not required
⏵ Product knowledge and experience in surfing and water sports a plus
⏵ Familiarity with web-based shipping programs a big plus
Education // College degree preferred, but not required
REQUIRED SKILLS & ABILITIES //
⏵ Solid communication skills, verbal and written
⏵ Able to resolve problems in a timely and amicable manner
⏵ High attention to detail and accuracy
⏵ Excellent typing proficiency
⏵ Able to manage your own workflow to meet deadlines
⏵ Well organized
⏵ Initiative, pro-active, and adaptable
⏵ Reliable, dependable, and on time
AWESOME PERKS //
⏵ Inspiring team of smart, fun, creative, stylish, and adventurous surfer women
⏵ Community-oriented and collaborative company culture
⏵ Free CA State Parks pass for all employees (SAN-O anyone?)
⏵ SEEA swimsuit stipend
⏵ Great office location
TO APPLY //
Please submit your brief cover letter and resume through Malakye.