HUF:
Key Account / International Customer Service Rep Job in Los Angeles, CA
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Los Angeles, CA
Full-time | Customer Service, Ecommerce, Management - Athlete, Management - Brand, Sales - Inside
About the job
HUF / Lakai is looking for a Key Accounts / International Customer Service Rep.
Essential Duties and Responsibilities: (Other duties may be assigned on an as needed basis.)
• Act as the primary liaison for all Key and International customers
• Professionally handle incoming emails and calls from customers to ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
• Administrative tasks: order entry and shipping/invoicing tracking and routing
• Maintain a balance between company policy and customer benefit in decision making
• Handle customer concerns in the best interest of both the customer and the company
• Return Authorization processing and logging
• Confirm POs in Amazon Vendor Central as well as uploading customer invoices directly into distributors platforms
• Extensive sales reports: booking, shipping, selling, etc.
• Excellent Inbox management and email etiquette
• Order book maintenance and management
• Working closely with Key/International sales staff to assist in sales
• Working closely with accounting, production, & warehouse
• Be a team player and jump into any task needed to meet the customer and the company’s expectation
• Go above and beyond to consistently exceed customer expectations
• Additional duties as assigned
• Assisting in merchandising meetings
• Product launch and tradeshow preparation & coordination
Essential Duties and Responsibilities: (Other duties may be assigned on an as needed basis.)
• Act as the primary liaison for all Key and International customers
• Professionally handle incoming emails and calls from customers to ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
• Administrative tasks: order entry and shipping/invoicing tracking and routing
• Maintain a balance between company policy and customer benefit in decision making
• Handle customer concerns in the best interest of both the customer and the company
• Return Authorization processing and logging
• Confirm POs in Amazon Vendor Central as well as uploading customer invoices directly into distributors platforms
• Extensive sales reports: booking, shipping, selling, etc.
• Excellent Inbox management and email etiquette
• Order book maintenance and management
• Working closely with Key/International sales staff to assist in sales
• Working closely with accounting, production, & warehouse
• Be a team player and jump into any task needed to meet the customer and the company’s expectation
• Go above and beyond to consistently exceed customer expectations
• Additional duties as assigned
• Assisting in merchandising meetings
• Product launch and tradeshow preparation & coordination