Sun Apparel:
Inside Sales / Customer Service Specialist Job in Fullerton , CA
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Closed
Fullerton , CA
Full-time | Customer Service, Retail, Retail - Management, Sales - Inside, Sales - Outside
$19 - $27 annual
About the job
Sun Apparel is looking for Customer Service Specialist / Inside Sales Reps!
This position is open in the following city: Fullerton, California
General Responsibilities //
Processes orders for merchandise received by mail, telephone, fax, E-mail or personally from customer. Talk with customers by phone or in person and receive orders for product, credit or changes. Contacts active and inactive customers to encourage sales orders. Handles heavy phone activity in a pleasant, professional manner at all times. Helps monitor activities and needs of Customer Service Department
Specific Responsibilities //
• Communicates with other departments and management to resolve problems and expedite work
• Accurately process customer transactions such as orders, quotes and credits
• Promote products if customers are looking for a specific style, suggest alternatives if specific product is unavailable
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Inform customer of prices, shipping date, anticipated delays, and additional information needed by customer
• Make changes to orders to comply with customer requests, notifies warehouse of changes
• Check e-mail for purchase orders
• Check for orders on company website
• Confirms delivery dates and any pricing changes
• Maintain accurate and organized records for all transactions and conversations
• Records or files copy of orders received
• Monitors scheduled shipments on orders to ensure delivery by specified dates
• Receives and checks customer complaints
• Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Generates new repeat sales by contacting active and inactive customers
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any issues
• Manages time efficiently, meeting personal goals and work effectively
• Maintains customer name and address data base
• Learns and maintains knowledge of product styles, brands and availability
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned
This position is open in the following city: Fullerton, California
General Responsibilities //
Processes orders for merchandise received by mail, telephone, fax, E-mail or personally from customer. Talk with customers by phone or in person and receive orders for product, credit or changes. Contacts active and inactive customers to encourage sales orders. Handles heavy phone activity in a pleasant, professional manner at all times. Helps monitor activities and needs of Customer Service Department
Specific Responsibilities //
• Communicates with other departments and management to resolve problems and expedite work
• Accurately process customer transactions such as orders, quotes and credits
• Promote products if customers are looking for a specific style, suggest alternatives if specific product is unavailable
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Inform customer of prices, shipping date, anticipated delays, and additional information needed by customer
• Make changes to orders to comply with customer requests, notifies warehouse of changes
• Check e-mail for purchase orders
• Check for orders on company website
• Confirms delivery dates and any pricing changes
• Maintain accurate and organized records for all transactions and conversations
• Records or files copy of orders received
• Monitors scheduled shipments on orders to ensure delivery by specified dates
• Receives and checks customer complaints
• Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Generates new repeat sales by contacting active and inactive customers
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any issues
• Manages time efficiently, meeting personal goals and work effectively
• Maintains customer name and address data base
• Learns and maintains knowledge of product styles, brands and availability
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned