Rastaclat, LLC:
Customer Service Representative Job in Long Beach, CA, CA
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Long Beach, CA, CA
Full-time | Customer Service, Operations, Retail
About the job
Rastaclat is in search of a Customer Service Rep to join the team in Long Beach, CA.
The Customer Service Representative will provide excellent service standards and maintain high customer satisfaction by acting as a liaison between the Sales team and B2B Customers, providing product/services information, resolving any emerging problems, and supporting both internal and external Sales Representatives with daily tasks, shipments of orders, returns and special handling requests.
***Must provide at least three references, two directly from past managers in a related position.
Responsibilities:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using appropriate methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
The Customer Service Representative will provide excellent service standards and maintain high customer satisfaction by acting as a liaison between the Sales team and B2B Customers, providing product/services information, resolving any emerging problems, and supporting both internal and external Sales Representatives with daily tasks, shipments of orders, returns and special handling requests.
***Must provide at least three references, two directly from past managers in a related position.
Responsibilities:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using appropriate methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers