Rastaclat, LLC
Date Posted: 3/27/2017

Customer Service Representative

  • Company: Rastaclat, LLC
  • Country:United States
  • State:California
  • Location: Long Beach
  • Required Exp: 0 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

The Customer Service Representative will provide excellent service standards and maintain high customer satisfaction by acting as a liaison between the Sales team and B2B Customers, providing product/services information, resolving any emerging problems, and supporting both internal and external Sales Representatives with daily tasks, shipments of orders, returns and special handling requests.

***Must provide at least three references, two directly from past managers in a related position.

Responsibilities:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using appropriate methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers


Job Requirements

Qualifications:
• The ideal candidate will have 1-2 years of prior Customer Service work experience in the action sports, apparel, accessory or related field preferred.
• Must be detail oriented with excellent communication and presentation skills.
• Demonstrate ability to work as part of a team.
• Experience with Microsoft Office (Word/Excel), Full Circle, and EDI a plus.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, priorities, and manage time effectively
• High school degree

***Must provide at least three references, two directly from past managers in a related position.

Please submit resume through Malakye.com.

Perks

People
Date Posted: 3/27/2017

Customer Service Representative

  • Company: Rastaclat, LLC
  • Country:United States
  • State:California
  • Location:Long Beach
  • Required Exp:0 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

The Customer Service Representative will provide excellent service standards and maintain high customer satisfaction by acting as a liaison between the Sales team and B2B Customers, providing product/services information, resolving any emerging problems, and supporting both internal and external Sales Representatives with daily tasks, shipments of orders, returns and special handling requests.

***Must provide at least three references, two directly from past managers in a related position.

Responsibilities:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using appropriate methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers


Job Requirements

Qualifications:
• The ideal candidate will have 1-2 years of prior Customer Service work experience in the action sports, apparel, accessory or related field preferred.
• Must be detail oriented with excellent communication and presentation skills.
• Demonstrate ability to work as part of a team.
• Experience with Microsoft Office (Word/Excel), Full Circle, and EDI a plus.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, priorities, and manage time effectively
• High school degree

***Must provide at least three references, two directly from past managers in a related position.

Please submit resume through Malakye.com.

Perks

Date Posted: 3/27/2017

Customer Service Representative

  • Company: Rastaclat, LLC
  • Country:United States
  • State:California
  • Location:Long Beach
  • Required Exp:0 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available