Rastaclat, LLC:
Customer Experience Representative Job in Lakewood, CA
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Lakewood, CA
Full-time | Customer Service, Ecommerce, Retail, Sales - Inside
About the job
Our growing brand is looking for a skilled problem solver to join our team as a Customer Experience Representative. We need an enthusiastic individual who can listen to customer service issues and offer a unique and innovative solution to each problem. The successful candidate for this role will have strong knowledge customer service policies, and well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Responsibilities:
• Field all incoming correspondence from consumers and strategic partners.
• Interact directly with consumers via live web chat, email, social media and phone.
• Facilitate and track the product warranty process (returns, exchanges, and quality control).
• Monitor Rastaclat.com inventory and assist E-Commerce and Sales teams to plan and forecast.
• Collaborate with Marketing to follow up post-sale with customers to ensure and enhance customer experience and create brand loyalty.
• Resolve customer issues by identifying problems and coordinating appropriate corrective action.
• Regular data entry and order entry with strong attention to detail.
• Provide sales and operations support, assisting with order fulfillment as needed.
• Develop and maintain great working relationships with key personnel at assigned key accounts, teams, and strategic partners.
• Communicate internally with management, operations, sales, and warehouse regarding daily consumer activities and service issues.
• Complete all reports and records required and submit on a timely basis.
• Manage all promotional orders.
Responsibilities:
• Field all incoming correspondence from consumers and strategic partners.
• Interact directly with consumers via live web chat, email, social media and phone.
• Facilitate and track the product warranty process (returns, exchanges, and quality control).
• Monitor Rastaclat.com inventory and assist E-Commerce and Sales teams to plan and forecast.
• Collaborate with Marketing to follow up post-sale with customers to ensure and enhance customer experience and create brand loyalty.
• Resolve customer issues by identifying problems and coordinating appropriate corrective action.
• Regular data entry and order entry with strong attention to detail.
• Provide sales and operations support, assisting with order fulfillment as needed.
• Develop and maintain great working relationships with key personnel at assigned key accounts, teams, and strategic partners.
• Communicate internally with management, operations, sales, and warehouse regarding daily consumer activities and service issues.
• Complete all reports and records required and submit on a timely basis.
• Manage all promotional orders.