QC and Warranty Manager

Mar Vista California
Required Experience: 1 year(s)
Employment Type: Full-Time
Salary Range: $45000.00 - $45000.00 per Year
Posted 10 days ago
Job Description
About LINUS Bike, Inc.
We are a small successful team passionate about our products and services. We welcome people who are excited about building our brand and enjoy working in an innovative, collaborative environment. Our offices are located in sunny Mar Vista, close to Venice Beach.

Technical and Customer Service Representative’s Role:

Our full-time Technical and Customer Service Representative must have 3+ years of bicycle mechanic experience and a high level of technical knowledge balanced with the ability to provide a great customer experience. This position requires you to know our product inside and out and how to match the Linus customer with the right product. It is a solo role for responsibility, but you’ll interact regularly with leaders, team members, manufacturing partners, distributors and IBDs. Exceptional verbal communication skills, the ability to analyze information and problem solve on the go are absolutely required. No job is too big or too small here.

Previous experience working with manufacturing is a plus!

Daily duties include:

• Provide tech support to consumers/dealers.
• Handle warranty claims.
• Process orders on our B2B system.
• Interact with outside sales reps
• Pull/pack & ship replacement parts
• Assist other departments with special projects as necessary

Additional responsibilities will include:
• Maintenance of warranty reports + claims.
• Maintain dealer/distributor relationships through exceptional support, responsiveness and follow through.
• Management of the QC for bikes and accessories. You will be expected to perform in-house QC inspections.
• Management of parts/hardware inventory.
• Compile orders for parts and assist distributors with parts orders.
• Build bikes for marketing events
• Set up and participate in tradeshows

How to apply:
Send an awesome cover letter and your resume through Malakye.com. We're an Equal Opportunity Employer.
Job Requirements
Experience you must have for consideration.
• 3+ years of bicycle mechanic experience with a background in retail.
• Experience with Microsoft Office. Please be able to demonstrate your experience with Excel.
• Understanding of workings and protocols of independent bicycle retail.
• Self-starter, critical thinker, and motivated.
• Able to multi-task, figure things out yourself and solving unique problems on the fly.
• Exceptionally organized.
• An ability to interact and communicate with everyone — from service managers to fashionistas to art directors—while maintaining a positive attitude.
• Current driver’s license and regular access to a vehicle.
• Able to assemble our bikes
Benefits include health/dental, 15 days paid leave + the standard industry perks.