E-commerce Customer Service Rep

Aliso Viejo California
Required Experience: 2 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 11 days ago

Stokehouse, the parent company to Vissla, Amuse Society and Sisstrevolution, is looking for a talented and motivated E-Commerce Customer Service Rep who is highly organized, has the ability to work under pressure, and pays close attention to detail. Experience in action sports apparel a major plus.

Duties and Responsibilities:

⏵ Handle all inbound customer service inquiries across all Stokehouse brands: Vissla, Amuse Society, Sisstrevolution, & D’Blanc

⏵ Act as the primary liaison for all customers to ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly

⏵ Assist customers via phone, email and social media

⏵ Handle customer concerns in the best interest of both the customer and the company

⏵ Be proactive in checking that all order processing systems are running smoothly and communicate any issues with the team

⏵ Direct non-customer related inquiries to the appropriate department

⏵ Communicate with the warehouse to ensure that all orders are being processed and shipped in a timely manner

⏵ Process all returns and credits

⏵ Handle warranty issues for apparel and wetsuits

⏵ Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience

⏵ Go above and beyond to consistently exceed the company and customer’s expectations

⏵ Be knowledgeable about the product (fit, styles, features) in order to be able to make recommendations to customers and answer any product related questions

⏵ Additional duties as assigned

Job Requirements:

⏵ 1-2 years of experience in e-commerce customer service (apparel industry a plus)

⏵ Excellent attention to detail, including high-level grammar and spelling skills

⏵ Exceptional phone, email, and chat etiquette

⏵ Self-motivated team player with positive attitude

⏵ Strong organizational, communication and multi-tasking skills

⏵ Motivation and passion for helping others

⏵ Proficiency in Microsoft Office programs (Outlook, Excel, Word, etc.)

Please submit resume and brief introductory letter through Malakye.com