Stokehouse Unlimited | Vissla, Sisstrevolution & Amuse Society:
E-commerce Customer Service Rep Job in Aliso Viejo, CA
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Aliso Viejo, CA
Full-time | Customer Service, Ecommerce, Retail
About the job
Stokehouse, the parent company to Vissla, Amuse Society and Sisstrevolution, is looking for a talented and motivated E-Commerce Customer Service Rep who is highly organized, has the ability to work under pressure, and pays close attention to detail. Experience in action sports apparel a major plus.
Duties and Responsibilities:
• Handle all inbound customer service inquiries across all Stokehouse brands: Vissla, Amuse Society, Sisstrevolution, & D’Blanc
• Act as the primary liaison for all customers to ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
• Assist customers via phone, email and social media
• Handle customer concerns in the best interest of both the customer and the company
• Be proactive in checking that all order processing systems are running smoothly and communicate any issues with the team
• Direct non-customer related inquiries to the appropriate department
• Communicate with the warehouse to ensure that all orders are being processed and shipped in a timely manner
• Process all returns and credits
• Handle warranty issues for apparel and wetsuits
• Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience
• Go above and beyond to consistently exceed the company and customer’s expectations
• Be knowledgeable about the product (fit, styles, features) in order to be able to make recommendations to customers and answer any product related questions
• Additional duties as assigned
Job Requirements:
• 1-2 years of experience in e-commerce customer service (apparel industry a plus)
• Excellent attention to detail, including high-level grammar and spelling skills
• Exceptional phone, email, and chat etiquette
• Self-motivated team player with positive attitude
• Strong organizational, communication and multi-tasking skills
• Motivation and passion for helping others
• Proficiency in Microsoft Office programs (Outlook, Excel, Word, etc.)
Please submit resume and brief introductory letter through Malakye.com
Duties and Responsibilities:
• Handle all inbound customer service inquiries across all Stokehouse brands: Vissla, Amuse Society, Sisstrevolution, & D’Blanc
• Act as the primary liaison for all customers to ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
• Assist customers via phone, email and social media
• Handle customer concerns in the best interest of both the customer and the company
• Be proactive in checking that all order processing systems are running smoothly and communicate any issues with the team
• Direct non-customer related inquiries to the appropriate department
• Communicate with the warehouse to ensure that all orders are being processed and shipped in a timely manner
• Process all returns and credits
• Handle warranty issues for apparel and wetsuits
• Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience
• Go above and beyond to consistently exceed the company and customer’s expectations
• Be knowledgeable about the product (fit, styles, features) in order to be able to make recommendations to customers and answer any product related questions
• Additional duties as assigned
Job Requirements:
• 1-2 years of experience in e-commerce customer service (apparel industry a plus)
• Excellent attention to detail, including high-level grammar and spelling skills
• Exceptional phone, email, and chat etiquette
• Self-motivated team player with positive attitude
• Strong organizational, communication and multi-tasking skills
• Motivation and passion for helping others
• Proficiency in Microsoft Office programs (Outlook, Excel, Word, etc.)
Please submit resume and brief introductory letter through Malakye.com